Cannabis Retail Shift Lead — Customer Experience & Ops

Vireo-Health; Albuquerque (NM); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical

Dental

Vision

STD

LTD

HSA

FSA

Dependent Care

Voluntary Life

EAP

401(k) Match

Job summary

Vireo Health of Rocky Mountain is seeking a Shift Lead in Albuquerque, NM. The role supports the Store Director and Assistant Manager, ensuring policy adherence while delivering exceptional customer experiences. This non-supervisory position is integral to daily operations and customer satisfaction.

The Shift Lead contributes to cash handling, inventory management, and service quality across a fast-paced dispensary, with emphasis on teamwork and reliability.

Qualifications

• High school diploma or equivalent required.
• Must be at least 21 years old.
• Prior retail or customer service experience preferred.
• Knowledge of cannabis products a plus.

Responsibilities

• Provide friendly, informed customer service and product guidance.
• Assist with cash handling, transactions, and cash-out procedures.
• Maintain a clean, organized store environment to enhance the customer experience.
• Support inventory processes, restocking, and shelf organization.
• Collaborate with teammates to improve customer feedback and store operations.

Skills

Customer service

Cash handling

Store operations

Team collaboration

Education

High school diploma or equivalent

Tools

POS system

Job description

Vireo Health of Rocky Mountain is seeking a Shift Lead in Albuquerque, NM. The role supports the Store Director and Assistant Manager, ensuring policy adherence while delivering exceptional customer experiences. This non-supervisory position is integral to daily operations and customer satisfaction.

The Shift Lead contributes to cash handling, inventory management, and service quality across a fast-paced dispensary, with emphasis on teamwork and reliability.