Cannabis Retail Shift Lead – Product Specialist

T E C Industrial Inc; Bend (OR); On-site; USD 23,000 - 26,000; Full time

Job summary

TEC Industrial Inc. is seeking a Product Specialist Shift Lead to provide a knowledgeable, compliant, and service-focused cannabis retail experience on-site in Bend, Oregon.

You will lead the floor, supervise Product Specialists, and support store leadership while educating customers on cannabis products, Terpene profiles, and responsible-use practices. The role requires 21+ with an OLCC Marijuana Worker Permit, prior retail or hospitality experience, and strong cash handling and POS skills.

Qualifications

• Experience in a licensed cannabis retail environment preferred.
• Must be 21 years or older and eligible for OLCC permits.
• Ability to guide coworkers and maintain compliance with OLCC rules.
• Excellent customer service and cash-handling abilities.

Responsibilities

• Model warm, attentive, and professional customer service while creating a welcoming dispensary experience for every guest.
• Educate customers on cannabis strains, cannabinoids, terpene profiles, product formats, consumption methods, and responsible-use considerations without making medical claims.
• Accurately verify identification, customer eligibility, purchase limits, and other required documentation in accordance with OLCC regulations and company procedures.
• Process point-of-sale transactions accurately, handle cash responsibly, and support register counts, cash reconciliation, deposits, and discrepancy resolution.
• Provide floor leadership during assigned shifts by coordinating workflow, delegating daily tasks, monitoring coverage, and helping the team respond to customer and operational needs.
• Support the Assistant Store Manager and Store Manager in executing daily priorities, sales initiatives, merchandising standards, promotions, and customer-service expectations.
• Assist with opening and closing procedures, including security checks, register preparation, cash handling, inventory verification, and completion of required operational documentation.
• Monitor adherence to OLCC regulations, company policies, responsible-sales practices, inventory-control procedures, and dispensary security requirements throughout the shift.
• Provide real-time coaching, product guidance, and procedural support to Product Specialists; communicate recurring performance or conduct concerns to store management.
• Respond to customer concerns professionally, resolve routine service issues within assigned authority, and escape significant complaints, incidents, or compliance concerns promptly.
• Support cannabis inventory activities, including receiving, stocking, product rotation, menu accuracy, discrepancy reporting, and protection of regulated products.
• Maintain a clean, organized, properly merchandised, and audit-ready retail environment in accordance with Chalice and Golden Grail Group standards.
• Complete shift notes and communicate sales results, staffing concerns, inventory issues, incidents, and unresolved operational matters to store management.
• Perform the full duties of a Product Specialist and provide coverage at the sales floor, reception area, registers, and other assigned workstations as business needs require.
• Must be 21 years of age or older.
• Must possess and maintain a valid OLCC Marijuana Worker Permit. The permit fee will be reimbursed after completing 90 days of employment.
• Previous retail, hospitality, or customer-service experience, including demonstrated ability to guide or support coworkers during daily operations.
• Working knowledge of cannabis products, responsible-sales practices, and applicable OLCC retail requirements.
• Ability to exercise sound judgment, remain composed during high-volume periods, and esc allo safety, security, personnel, or compliance concerns appropriately.
• Reliable transportation to and from work and availability to work evenings, weekends, and holidays as needed.
• Ability to lift up to 25 pounds regularly and perform the physical duties of the position, with or without reasonable accommodation.

Skills

Customer service

Leadership

Regulatory compliance

Communication

Education

High school diploma

Tools

POS systems

Job description

TEC Industrial Inc. is seeking a Product Specialist Shift Lead to provide a knowledgeable, compliant, and service-focused cannabis retail experience on-site in Bend, Oregon.

You will lead the floor, supervise Product Specialists, and support store leadership while educating customers on cannabis products, Terpene profiles, and responsible-use practices. The role requires 21+ with an OLCC Marijuana Worker Permit, prior retail or hospitality experience, and strong cash handling and POS skills.