Cannabis Retail Sales Specialist — Elevate Customer Experience

C3 Industries; Ann Arbor (MI); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Life Insurance

Short-term & Long-term Disability

401k

Company Paid Holidays

Employee Discount

Job summary

C3 Industries is seeking a Sales Associate for its High Profile Cannabis Shop network in Ann Arbor, MI. You will deliver world-class customer service, guide customers through product choices, and help drive store performance with proactive upselling and accurate POS usage.

The role emphasizes knowledge of cannabis products, compliance with state regulations, and a strong customer-first mindset, with opportunities to grow within a multi-state operation.

Qualifications

• 1+ years of customer service experience.
• High school diploma or GED.
• Experience with POS systems and cash handling practices.
• Commitment to reaching Key Performance Indicators on a regular basis.

Responsibilities

• Provide the highest level of service to customers by making their experience the top priority.
• Meet or exceed individual sales targets and conversion rate goals as defined by store leadership upon hire, using effective sales techniques and a deep understanding of customer needs to drive performance and contribute to overall store success.
• Greet customers upon entry and perform initial check-in verification of required identification (ID).
• Educate customers on cannabis properties and selection of proper genetics according to their desired effect, ailments, or requests.
• Fill online orders in a quick and efficient manner, keeping customer experience at the forefront.
• Handle customer complaints in a professional manner; escalating to management when needed.

Skills

Customer service

Sales skills

POS systems

Cash handling

Communication

Education

High school diploma or GED

Tools

POS systems

Job description

C3 Industries is seeking a Sales Associate for its High Profile Cannabis Shop network in Ann Arbor, MI. You will deliver world-class customer service, guide customers through product choices, and help drive store performance with proactive upselling and accurate POS usage.

The role emphasizes knowledge of cannabis products, compliance with state regulations, and a strong customer-first mindset, with opportunities to grow within a multi-state operation.