Cannabis Retail Personal Care Specialist

Green Thumb Industries (GTI); New Castle (PA); On-site; USD 21,000 - 28,000; Full time

Job summary

Green Thumb Industries (GTI) is seeking a RISE Personal Care Specialist for our New Castle dispensary to engage with patients and customers, guiding shoppers to the right GTI products and explaining consumption methods with a friendly, barista-like approach.

This role emphasizes product knowledge, safety education, and accurate order fulfillment while maintaining a compliant, inviting store environment. Prior cannabis experience isn’t required, but excellent service and reliability are essential.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• Must meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
• Must have reliable, responsible, and dependable attendance
• Must be 21 years or older
• Must pass all required background checks including state-specific cannabis employment requirements
• Possess valid driver’s license or state ID
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry
• Prior cannabis experience not required

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs. Responsible for remaining up to date on product knowledge.
• Promote a work environment that is positive, communicative, patient and/or customer-oriented
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
• Ensure local and state cannabis regulations are properly enforced and upheld
• Ensure sales floor is properly stocked and presence of the store is well maintained and compliant
• Maintenance of hard copy files as required
• Follow security measures and safety compliance procedures
• Complete duties at assigned workstations, as determined by management, during scheduled shifts including:
• Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru
• Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts
• Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary
• Other duties as assigned

Skills

Customer service

Retail experience

Scheduling flexibility

Attendance reliability

21+ years

Background checks

Driver's license

Cannabis compliance

HIPAA awareness

POS systems

Tools

POS systems

Job description

Green Thumb Industries (GTI) is seeking a RISE Personal Care Specialist for our New Castle dispensary to engage with patients and customers, guiding shoppers to the right GTI products and explaining consumption methods with a friendly, barista-like approach.

This role emphasizes product knowledge, safety education, and accurate order fulfillment while maintaining a compliant, inviting store environment. Prior cannabis experience isn’t required, but excellent service and reliability are essential.