Cannabis Care Specialist - Expert Guidance & Customer Joy

Green Thumb Industries (GTI); Hanover (York County); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Green Thumb Industries (GTI) is seeking a Retail Personal Care Specialist to engage customers in our dispensary, educate on products and methods of use, and tailor recommendations to individual needs. The role emphasizes safe consumption, regulatory compliance, and maintaining an inviting retail environment.

Ideal candidates have at least one year of customer service experience, can work varied shifts including weekends, and possess a valid ID.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• Must have reliable, responsible attendance and be 21 years or older
• Must pass all required background checks including state cannabis employment requirements
• Must have valid driver’s license or state ID and remain compliant with cannabis industry regulations
• Ability to work varying shifts including mornings, days, nights, and weekends

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Educate patients/customers on products, methods of consumption, and safety
• Recommend safe and effective regimens based on individual needs and maintain product knowledge
• Maintain a positive, customer-oriented store environment and assist management
• Verify order deliveries for accuracy and support daily store operations
• Ensure compliance with state cannabis regulations and keep the sales floor stocked and presentable
• Follow security and safety procedures and maintain documentation as required
• Move about the dispensary to various locations and support front and back of house duties
• Operate POS systems and office equipment, process orders, and handle in-store or online transactions

Skills

Customer Service

Retail Experience

POS Systems

Communication

Regulatory Compliance

HIPAA Compliance

Job description

Green Thumb Industries (GTI) is seeking a Retail Personal Care Specialist to engage customers in our dispensary, educate on products and methods of use, and tailor recommendations to individual needs. The role emphasizes safe consumption, regulatory compliance, and maintaining an inviting retail environment.

Ideal candidates have at least one year of customer service experience, can work varied shifts including weekends, and possess a valid ID.