Cannabis Retail Lead — Inventory & Customer Care

Verano; Pittsburgh (Allegheny County); On-site; USD 25,000 - 30,000; Full time

Job summary

Verano in Pittsburgh is seeking a Full-Time Cannabis Customer Care Agent. Open availability for all shifts is required; weekends and holidays are mandatory. Earn $18/hour plus tips while delivering exceptional customer service and education to patients.

You will manage inventory, assist in vault transfers, train staff, and ensure compliance with state/local rules. Strong communication and cash handling are essential; 21+ and retail experience preferred.

Qualifications

• 2+ years of retail or hospitality experience.
• Must be at least 21 years of age.
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
• Ability to use office equipment (computers and printers) and their included software, i.e., Word, Excel, email, etc.
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Responsibilities

• Possess a positive attitude while greeting customers and patients.
• Assist in regular inventory cycle counts to ensure accurate levels and immediately report any discrepancies to retail leadership.
• Obtain cannabis product from the vault and provide it to Cannabis Advisor for sale.
• Be an advocate of cannabis customer care.
• Open and close store as directed by the AGM or GM.
• Help customers and patients navigate through cannabis and educate them on how it can be used as a wellness product.
• Verify all product received is properly tagged in accordance with state & local regulations and is accompanied by all necessary paperwork.
• Support Inventory Manager with reconciliation of physical inventory within State tracking system and POS systems to ensure all information is accurately porting to the state and no malfunctions of the POS and scales are occurring.
• Confirm online orders are completed and accurate prior to pick-up
• Assist Cannabis Advisors with any product or POS System questions.
• Build rapport with regular patients/customers to promote repeat business.
• Work well with others in a fast-paced, dynamic retail environment.
• Accurately handle cash transactions, including bank drops and daily payouts as directed by GM or AGM.
• Provide patients and customers alike with information on types, methods, and efficacy of various cannabis products (we do not provide medical advice).
• Be open to continued, on-going cannabis education and training.
• Provide support to managers and other Cannabis Advisors as needed.
• Maintain a clean, organize, and sanitize workstation/store front.
• Ensure accuracy of online orders before pick-up.
• Understand and apply detailed compliance regulations as required by local and state laws.
• Complete transactions at the POS and ensure the state monitored inventory system accurately updates the amount of product available.
• Other duties as assigned.

Skills

Retail experience

Customer service

Cash handling

Communication

Flexibility with scheduling

POS / tech literacy

Tools

Word

Excel

Email

POS systems

Job description

Verano in Pittsburgh is seeking a Full-Time Cannabis Customer Care Agent. Open availability for all shifts is required; weekends and holidays are mandatory. Earn $18/hour plus tips while delivering exceptional customer service and education to patients.

You will manage inventory, assist in vault transfers, train staff, and ensure compliance with state/local rules. Strong communication and cash handling are essential; 21+ and retail experience preferred.