Cannabis Retail Lead: Customer Experience & Sales Leader

Renew Cannabis Co.; Easthampton (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical with telemedicine

Dental

Vision

Flexible spending accounts

Health savings accounts

Life insurance

Disability insurance

Employee assistance program

Pet insurance

401(k) with company match

Paid time off

Paid holidays

Paid bereavement

Job summary

Insa Cannabis in Massachusetts is seeking a Retail Lead to guide customer interactions, educate shoppers on products, and process sales to meet company goals. You will lead a front‑line team, model exceptional service, and ensure compliance with state regulations.

The role requires 1–3 years of leadership, a high school diploma or GED, and reliable transport. You’ll train staff, manage daily sales performance, and maintain a safe, compliant store environment.

Qualifications

• 1–3 years of leadership experience preferred.
• High school diploma or GED required.
• Experience in retail or customer service preferred.

Responsibilities

• Provide friendly, knowledgeable customer service and lead the team.
• Educate customers on products and regulatory compliance.
• Process sales transactions accurately using a computerized system.
• Lead sales efforts to meet or exceed company goals.
• Ensure store compliance with state regulations and SOPs.
• Communicate sales performance and promotions to the team daily.
• Authorize facility access and maintain records as needed.
• Assist with training and development of team members.
• Maintain a clean and safe work environment.
• Adhere to a flexible schedule including nights, weekends, and holidays.

Skills

Leadership experience

Customer service

Regulatory compliance knowledge

Team training

Education

High school diploma or GED

Tools

POS software

Cash management

Job description

Insa Cannabis in Massachusetts is seeking a Retail Lead to guide customer interactions, educate shoppers on products, and process sales to meet company goals. You will lead a front‑line team, model exceptional service, and ensure compliance with state regulations.

The role requires 1–3 years of leadership, a high school diploma or GED, and reliable transport. You’ll train staff, manage daily sales performance, and maintain a safe, compliant store environment.