Cannabis Retail Lead: Customer Experience & Sales

Live Parallel; Brookline (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Vision, Dental Benefits

401k with company match

Tuition Reimbursement Programs

Pet Insurance

Employee Relief Fund

Job summary

Live Parallel in Brookline, MA is seeking a Lead Retail Sales Associate/Lead Budtender to drive customer experience and sales leadership on a daily basis. You will coach staff, model exceptional service, and provide cannabis recommendations while ensuring compliance and accurate records.

The role requires 2+ years in retail with a strong sales focus, flexible availability, and leadership potential. The team emphasizes accountability, teamwork, and a customer-centric culture in a fast-paced

Qualifications

• 2+ years experience in a retail or similar customer-facing environment with sales and service focus.
• Demonstrated ability to drive sales results and influence others.
• Flexible availability, including evenings, weekends, and holidays.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Act as training ambassador: support new hire orientation, new product launch education, and skill development of the team.
• Coach associates on consultative selling techniques, cross-selling, and upselling to maximize customer value and store performance.
• Partner with the Store Manager to communicate key business results, sales goals, and performance metrics to the team; reinforce actions that drive success.
• Assume the role of Manager on Duty as needed, responsible for operational tasks including opening/closing, banking, and store security.
• Model best-in-class service that consistently exceeds customer expectations and builds long-term relationships.
• Provide customers with expert cannabis recommendations, including therapy goals, product effects, dosing, and methods of consumption.
• Participate in the patient intake process, entering and maintaining appropriate records in compliance with privacy and regulatory standards.
• Accurately process and complete customer transactions using point-of-sale systems.
• Appropriately resolve customer concerns, inspiring long-term loyalty and trust in our brands.
• Support merchandising and promotional execution, ensuring displays and product knowledge align with current campaigns.
• Maintain accurate records of all activities in accordance with state and federal regulations.
• Foster a positive team culture built on collaboration, accountability, and continuous improvement.

Skills

Retail sales experience

Customer service

Leadership

Sales coaching

Communication skills

Education

High School Diploma or equivalent

Tools

POS systems

Microsoft Office Suite

Job description

Live Parallel in Brookline, MA is seeking a Lead Retail Sales Associate/Lead Budtender to drive customer experience and sales leadership on a daily basis. You will coach staff, model exceptional service, and provide cannabis recommendations while ensuring compliance and accurate records.

The role requires 2+ years in retail with a strong sales focus, flexible availability, and leadership potential. The team emphasizes accountability, teamwork, and a customer-centric culture in a fast-paced