Cannabis Store Lead: Customer Experience & Team Growth

CODES Cannabis; Cardwell (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

CODES Cannabis is seeking a Lead to drive performance, foster an inclusive store culture, and ensure exceptional customer experiences at every touchpoint. The role combines hands-on leadership with strong operational knowledge and a passion for cannabis education and service.

The Lead will train staff, set standards, manage daily operations, and promote a culture of compliance and customer focus across multiple locations as needed.

Qualifications

• In-depth knowledge of cannabis products, strains, and industry trends.
• Strong understanding of local and state regulations governing cannabis operations.
• Excellent leadership, communication, and organizational skills.
• Ability to travel to multiple locations per week.
• Strong written and verbal communication skills.
• Positive attitude and flexibility.
• Strong cash counting skills.
• Familiarity with POS systems, Dutchie, METRC, or other cannabis-specific software preferred.

Responsibilities

• Lead and assist in daily store opening/closing duties, including cash management and inventory reconciliation.
• Train staff, develop daily huddles, and motivate the team to hit goals.
• Promote exceptional customer experiences and staff product knowledge.
• Manage inventory processes, order fulfillment, and compliance.
• Build relationships with customers and drive loyalty initiatives.
• Support events, promotions, and store team-building efforts.

Skills

Leadership

Communication

Customer service

Organizational skills

Cash handling

POS systems

Travel availability

Microsoft Office

Tools

Dutchie

METRC

POS software

Microsoft Office

Job description

CODES Cannabis is seeking a Lead to drive performance, foster an inclusive store culture, and ensure exceptional customer experiences at every touchpoint. The role combines hands-on leadership with strong operational knowledge and a passion for cannabis education and service.

The Lead will train staff, set standards, manage daily operations, and promote a culture of compliance and customer focus across multiple locations as needed.