Cannabis Retail Lead: Customer Experience & Sales

Entertimeonline; Easthampton (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical + telemedicine

Dental & Vision

401(k) matching

Paid time off

Paid holidays

Flexible spending/HSAs

Employee assistance program

Job summary

Insa Cannabis in Easthampton, MA seeks a Retail Lead to guide customer interactions, drive sales, and train staff on product options and compliance. The role emphasizes strong teamwork, accurate POS processing, and adherence to state regulations to protect store reputation.

The ideal candidate will have 1–3 years of leadership experience, a high school diploma or GED, and reliable transportation, with the ability to work nights, weekends, and holidays.

Qualifications

• High school diploma or GED required.
• 1–3 years of leadership experience preferred.
• Retail, hospitality, and/or customer service experience preferred.

Responsibilities

• Provide friendly, knowledgeable customer service and lead the team.
• Educate customers on the brand, product options, and regulatory compliance.
• Ensure transactions are processed accurately and efficiently using a computerized system; provide training to staff as needed.
• Act as sales leader to meet or exceed sales goals by using Insa standards and exemplifying sales behaviors.
• Protect store reputation by complying with state regulations and company policies and following procedures.
• Execute daily communication with store team to review sales performance and promotions.

Skills

Retail leadership

Customer service

Product knowledge

Cash handling

Education

High school diploma

Tools

POS software

Job description

Insa Cannabis in Easthampton, MA seeks a Retail Lead to guide customer interactions, drive sales, and train staff on product options and compliance. The role emphasizes strong teamwork, accurate POS processing, and adherence to state regulations to protect store reputation.

The ideal candidate will have 1–3 years of leadership experience, a high school diploma or GED, and reliable transportation, with the ability to work nights, weekends, and holidays.