Retail Lead

Entertimeonline; Easthampton (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical + telemedicine

Dental & Vision

401(k) matching

Paid time off

Paid holidays

Flexible spending/HSAs

Employee assistance program

Job summary

Insa Cannabis in Easthampton, MA seeks a Retail Lead to guide customer interactions, drive sales, and train staff on product options and compliance. The role emphasizes strong teamwork, accurate POS processing, and adherence to state regulations to protect store reputation.

The ideal candidate will have 1–3 years of leadership experience, a high school diploma or GED, and reliable transportation, with the ability to work nights, weekends, and holidays.

Qualifications

• High school diploma or GED required.
• 1–3 years of leadership experience preferred.
• Retail, hospitality, and/or customer service experience preferred.

Responsibilities

• Provide friendly, knowledgeable customer service and lead the team.
• Educate customers on the brand, product options, and regulatory compliance.
• Ensure transactions are processed accurately and efficiently using a computerized system; provide training to staff as needed.
• Act as sales leader to meet or exceed sales goals by using Insa standards and exemplifying sales behaviors.
• Protect store reputation by complying with state regulations and company policies and following procedures.
• Execute daily communication with store team to review sales performance and promotions.

Skills

Retail leadership

Customer service

Product knowledge

Cash handling

Education

High school diploma

Tools

POS software

Job description

• Location 122 Pleasant Street,Easthampton, MA, 01027,United States
• Employee Type Regular Full-Time Non-Exe
• Required Degree High school
• Manage Others No

The Retail Lead is responsible for leading the interaction with customers and providing excellent customer service. Acts as a sales leader by possessing cannabis product knowledge, providing product recommendations, and processing sales transactions to meet or exceed the company’s sales and profitability goals.

Responsibilities & Duties

• Provide friendly, knowledgeable, and compassionate customer service, lead team in same.
• Educate customers on the brand, product options, and regulatory compliance.
• Ensure transactions are processed accurately and efficiently using a computerized system; provide training to staff as needed.
• Act as sales leader to meet or exceed the company’s sales goals by using Insa sales standards, models sales behaviors for team.
• Protect the stability and reputation of the stores by complying with state regulations and company policies and follow operational procedures as outlined, lead team in same.
• Execute daily communication with store team to review sales performance, sales goals, current promotions, and any pertinent company directives or information.
• Authorize facility access for employees, customers, and visitors by checking IDs, providing escorts, and completing and retaining applicable records while maintaining the customer experience.
• Ensure order fulfillment and restocking happens when needed.
• Assist with training and development for team members.
• Accommodate a flexible schedule, including nights, weekends, and holidays.
• Ensure compliance with Company SOPs and state regulations
• Ensure the work area is kept in clean and safe condition.
• Champion a safe work environment by modeling safety procedures, wearing appropriate PPE, and reporting injuries, near misses, and hazards to management.
• Behave in a manner that is positive, productive, cooperative, and encourages teamwork.
• Perform other duties as assigned.

Qualifications & Skills

• Must be at least 21 years of age.
• High school diploma or GED required.
• Previous retail, hospitality, and/or customer service experience preferred.
• 1 – 3 years of leadership experience preferred.
• Basic computer skills required; POS software and cash management experience preferred.
• Must have reliable transportation.
• Must be able to pass a background check in accordance with state regulations.
• Dependability & Flexibility
• Positive, Productive, Cooperative, and Encourages Teamwork
• Interpersonal Communication
• Results Focused

Physical Requirements

• Ability to stand and walk for an 8+ hour shift.
• Ability to lift and carry up to 50lbs occasionally.
• Ability to stoop, kneel, and bend at the waist.
• Visual acuity is needed for viewing computer screens and fine print.
• Manual dexterity needed for performing transactions.
• Busy retail environment with moderate noise level
• Indoor/outdoor environment with exposure to seasonal temperature changes
• High volume work during peak hours, events, and holidays

Note:

This job description is intended to provide a general overview of the position and does not encompass every task or responsibility that may be required.

Pay Range: $18.00 - $21.01

Summary

We are one of the fastest growing privately owned cannabis companies on the east coast with vertically integrated, multi-state operations. We currently operate medical and adult use dispensaries where we create the best possible customer experience through our passion for what we do. Our culture stems from our core concept: We sell cannabis for real life, and always have an open heart and mind to all.

Come join us at Insa Cannabis, where we're in the business of making your day better!

Insa provides a generous benefits package to all full-time employees, including:

• Medicalwith free telemedicine,dental, and vision
• Flexible spending and health savings accounts
• Life, disability, and other ancillary plans
• Employee assistance program
• 401(k) with company match
• Paid time off
• Paid holidays

Part-time employees are eligible for:

• Employee assistance program
• 401(k) with company match
• Paid time off
• Paid holidays

Insa is an E-Verify participant. For more information click on the links below: