Cannabis Retail Team Lead

Curaleaf; Tampa (FL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay and Benefits

Generous PTO and Parental Leave

Life/ Disability Insurance

Community Involvement

Referral Bonuses and Product Discounts

Job summary

Curaleaf is seeking a Lead Store Associate in Tampa, FL to drive customer experience and lead a high-performing retail team. You will coach staff, ensure compliance, and deliver engaging service in a fast-paced, regulatory environment.

Join Curaleaf to grow with a purpose-driven company, support community initiatives, and advance your leadership while maintaining store standards and operational excellence.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or General Educational Development (GED) certificate.
• A minimum of 1 year of experience in a customer-facing or sales environment.
• A minimum of 1 year of experience using point-of-sale (POS) systems and cash handling.
• A minimum of 6 months of leadership experience in a retail environment.
• Minimum of 6 months of hands‑on experience in retail store operations, including but not limited to executing opening and closing procedures, and reconciling cash drawers.
• Curaleaf Team Members need a minimum of 6 months of experience as a Store Associate demonstrating consistent performance.
• Strongleadership and team-buildingskills with the ability to coach and motivate others.
• Familiarity withretail standard operating procedures (SOPs), safety protocols, and loss prevention practices
• High level ofattention to detail, especially in cash handling and inventory management.
• Excellentcustomer serviceandinterpersonal communicationskills.
• Ability to work independently and as part of a team in a high-volume, compliance-driven setting.
• Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights.
• Multi-tasking with the ability to quickly pivot to other tasks
• Comfortable using technology and learning new tools to support operations and customer interactions.
• Strong time management and organizational skills.
• Strong de‑escalation skills and the ability to redirect upset customers to result in a positive guest experience.
• Basic proficiency in mathematics and computer applications.
• The ability to maintain a solution‑driven mindset when dealing with upset customers.
• Strong conflict resolution skills and the ability to handle high‑stress situations.
• Ability to support store leadership by taking initiative and a proactive approach
• Ability to work across all stations within the store, based on business needs.

Responsibilities

• Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education.
• Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences.
• Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust.
• Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout.
• Execute opening and closing duties, including daily huddles and cash reconciliation.
• Verify customer IDs and maintain accurate POS profiles.
• Ensure inventory integrity through precise transaction processing and order fulfillment.
• Lead inventory counts and participate in overnight audits.
• Maintain a clean, organized, and guest‑ready store environment.
• Uphold compliance with SOPs, safety protocols, and state regulations.
• Achieve daily KPI goals through consultative selling and upselling strategies.
• Reinforce customer purchase decisions and highlight complementary products.
• Stay informed on promotions and product updates to deliver a seamless shopping experience.
• Lead by example in customer service and operational excellence.
• Train new hires and conduct ongoing training sessions.
• Provide real-time coaching and feedback to drive team performance.
• Delegate tasks effectively and act as the go‑to leader in the absence of store management.
• Support conflict resolution and promote a positive workplace culture.
• Adapt quickly in a fast‑paced environment and take on additional duties as needed.

Skills

Leadership

Customer service

POS systems

Cash handling

Team coaching

Multitasking

Time management

De-escalation

Tech literacy

Attention to detail

Education

High School Diploma or GED

Job description

Curaleaf is seeking a Lead Store Associate in Tampa, FL to drive customer experience and lead a high-performing retail team. You will coach staff, ensure compliance, and deliver engaging service in a fast-paced, regulatory environment.

Join Curaleaf to grow with a purpose-driven company, support community initiatives, and advance your leadership while maintaining store standards and operational excellence.