Cannabis Retail Lead & Customer Experience Coach

Curaleaf

Orlando (FL)

On-site

USD 36,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Competitive Pay and Benefits

Generous PTO and Parental Leave

Life/ Disability Insurance

Community Involvement

Referral Bonuses and Product Discounts

Job summary

Curaleaf is seeking a Lead Store Associate in Ocala, FL to drive exceptional guest experiences, coach the team, and uphold store standards. You will lead by example in service, operations, and compliance while promoting Curaleaf’s brands and rewards programs.

The role requires 21+ years, a high school diploma or GED, and at least 6 months of leadership in retail, with availability for evenings, weekends, and holidays. Starting pay is $17.50/hour.

Qualifications

Minimum 1 year in a customer-facing or sales environment.
Minimum 1 year using POS systems and cash handling.
Minimum 6 months leadership experience in retail.
Retail store operations experience including opening/closing and cash reconciliation.

Responsibilities

Lead by example to create a welcoming environment and coach the team.
Empower associates with personalized product recommendations and guidance.
Drive consultative selling and upselling on the sales floor.
Enroll guests in the rewards program and capture customer insights.
Resolve customer concerns with empathy and professionalism.
Maintain a clean, organized store and ensure compliance with SOPs.

Skills

Customer service

Leadership

Cash handling

POS systems

Retail operations

Education

High School Diploma or GED

Tools

POS software

Job description

The role requires 21+ years, a high school diploma or GED, and at least 6 months of leadership in retail, with availability for evenings, weekends, and holidays. Starting pay is $17.50/hour.

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