Cannabis Retail Floor Supervisor

TerrAscend; Maplewood (NJ); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Mental Health & Wellness Support

Flexible PTO

Employee Assistance Program (EAP)

Paid Parental Leave

401(k) with Company Match

Pet Insurance

Employee Discounts

Recognition Program

Disability & Life Insurance

Job summary

TerrAscend's The Apothecarium Maplewood NJ is seeking a full-time Floor Supervisor to deliver compassionate, professional customer service to patients and caregivers, guiding cannabis recommendations and product selection, potency, dosing, and administration.

You will lead on customer service standards, maintain product knowledge, ensure compliance, and support leadership with daily operations, scheduling, and training. This on-site role requires evenings, weekends, and holiday availability.

Qualifications

• 1+ year of customer service or retail experience preferred.
• 1+ year of supervisory or leadership experience.
• Cannabis experience a plus.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Assist patients and customers with cannabis recommendations including product selection, potency, dosing, and methods of consumption.
• Maintain thorough product knowledge and respond to questions; refer to healthcare practitioners or management when needed.
• Provide excellent customer service and ensure patient confidentiality and security.
• Develop and maintain relationships with patients and caregivers by anticipating needs.
• Follow policies for customer service, staff management, inventory, compliance, and safety.
• Oversee opening/closing procedures, floor zoning, and hourly tracking; support BOH processes.
• Assist senior leadership as needed and act as a seed-to-sale and POS system champion.
• Complete required state training and ongoing educational trainings.

Skills

Customer service

Leadership

Retail knowledge

Cannabis industry

Tools

POS System

LEAF TRADE

Ecomm platform

Job description

TerrAscend's The Apothecarium Maplewood NJ is seeking a full-time Floor Supervisor to deliver compassionate, professional customer service to patients and caregivers, guiding cannabis recommendations and product selection, potency, dosing, and administration.

You will lead on customer service standards, maintain product knowledge, ensure compliance, and support leadership with daily operations, scheduling, and training. This on-site role requires evenings, weekends, and holiday availability.