Floor Supervisor

TerrAscend; Maryland; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Vision and dental insurance

401k with company match

Employee Assistance Program

Paid parental leave

Life Insurance

Short & Long Term Disability

Employee Discount

Paid Time Off

Job summary

TerrAscend operates a Parkville, MD dispensary and seeks a full-time Floor Supervisor to lead patient service from 9am to 9pm, seven days a week. You will guide staff, assist patients with product selection and dosing, and ensure compliant operations while maintaining a positive, inclusive workplace.

The role requires readiness for night shifts, weekends, and holidays, plus the ability to train new employees on POS systems and ecommerce platforms. Cannabis experience is a plus.

Qualifications

• At least one year of customer service, retail, or related experience.
• At least one year of supervisory or leadership experience.
• Cannabis experience a plus.
• Must be flexible regarding work schedule, including evenings, weekends, and holidays.

Responsibilities

• Provide compassionate, friendly, and professional customer service to patients.
• Assist patients and caregivers with cannabis recommendations, product selection, potency, dosing, and methods of consumption.
• Serve as Leader on Duty (LOD) and open/close responsibilities as assigned.
• Demonstrate strong situational awareness and EQ within a diverse team.

Skills

Customer service

Leadership

Flexibility

Cannabis knowledge

Teamwork

Job description

At The Apothecarium and TerrAscend, we are on a mission to shape the future of the cannabis industry by creating leading marijuana-based therapies for patients and developing premium products for legalized adultrecreational use. We areone of thelargest and fastest growing multi-state, vertically integrated cannabis operators in North America. We’re on a roll and are just getting started!

It’s a Joint Effort

We believe that How We Work Together Matters. Our priority is to assemble a team that believes not just in what we do but how and why we do it. Our most successful team members know that being of service to our patients, our customers, and each other is what separates us from other organizations. Our continued success is dependent upon bringing together the brightest minds in business with best-in-class cultivation and elevated patient and customer experiences, so we continue to set the standard for the industry.

Sound like weed be a good fit? Here’s where you come in.

Our next full-time Floor Supervisor will provide compassionate, friendly, and professional customer services to our patients. Floor Supervisors assist our patients and caregivers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.

To Be Blunt

You will be challenged to work tactically toservice our patients with care and efficiency while also serving as a Leader on Duty (LOD).

One minute you will be opening the store and prepping staff for the first few customers

The next minute you will be training a new employee on our POS system and Ecommerce platform

And the next minute assisting a patient with a difficult question around product usage

Regardless of the task, it’s critical you have strong situational awareness and EQ as you’ll work within a diverse team in the organization.

Where you’ll be planted

This position will be on-site in our Parkville, MD dispensary. Our hours of operation are 9am - 9pm 7 days per week. This role will require availability during nights, weekends, and some holidays.

We value diverse skillsets, talents, and experiences. To be successful in this role we know you’ll need:

• Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
• At least one (1) year of customer service, retail, or related experience preferred
• Cannabis experience a plus
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• At least one (1) year of supervisory or leadership experience

Physical Requirements:

• Able to push, pull, lift, or move a minimum of 50 lbs
• Capable of sitting, standing, kneeling, bending, squatting, and/or walking for extended periods of time
• Able to handle cash or card transactions with patients using an electronic processing system

Benefits:

• Employee Discount (all employees eligible)
• Paid Time Off
• Health, vision, and dental insurance (with telehealth option)
• 401k with 4% company matching (100% vested immediately)
• Employee Assistance Program
• Paid Parental Leave
• Life Insurance
• Short & Long Term Disability

Background Check Requirement

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants. TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.