Floor Supervisor

Terrascend; Livermore (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) with company matching

Employee discount

Paid time off

Job summary

Terrascend is seeking a Floor Supervisor for our Livermore, CA location. This full-time position requires managing customer service, training staff, and assisting patients with product recommendations. Ideal candidates will possess experience in retail and supervision, and be available for flexible scheduling.

Benefits include health insurance, 401(k) matching, and paid time off. Join a trusted cannabis brand committed to wellness and customer satisfaction.

Qualifications

• Minimum 1 year of customer service or retail experience preferred.
• Flexible schedule including nights, weekends, and holidays.
• Able to lift 50 lbs and stand for extended periods.

Responsibilities

• Provide compassionate and professional customer service.
• Assist with cannabis recommendations based on patient needs.
• Train new employees on POS systems.

Skills

Customer service

Retail experience

Supervisory experience

Cannabis knowledge

Job description

Founded in San Francisco in 2011, The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey.

We’re known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Whether you’re new to cannabis or a seasoned consumer, our highly trained cannabis associates are here to provide personalized, one‑on‑one consultations to help you find the products that best meet your needs.

We don’t just sell cannabis — we create experiences that promote wellness, build trust, and enrich lives.

Position Overview

Floor Supervisor – Full Time, Nottingham, MD dispensary (on‑site). Hours of operation are 9 am–9 pm, 7 days per week. The role requires availability during nights, weekends, and some holidays.

Responsibilities

• Provide compassionate, friendly, and professional customer service to patients and caregivers.
• Assist patients with cannabis recommendations through product selection, effects, potency, dosing, methods of consumption, and administration.
• Work tactically to service patients with care and efficiency while serving as a Leader on Duty (LOD).
• Open the store and prepare staff for the first customers.
• Train new employees on the POS system and e‑commerce platform.
• Assist patients with difficult questions regarding product usage.
• Maintain strong situational awareness and emotional intelligence while working within a diverse team.

Qualifications

• Meet age requirements by state as determined by the Department of Health or State Regulatory Commission.
• At least one (1) year of customer service, retail or related experience preferred.
• Cannabis experience a plus.
• Flexible regarding work schedule, including evenings, weekends, and holidays.
• At least one (1) year of supervisory or leadership experience.
• Able to push, pull, lift, or move a minimum of 50 lbs.
• Capable of sitting, standing, kneeling, bending, squatting, and/or walking for extended periods of time.
• Able to handle cash or card transactions with patients using an electronic processing system.

Physical Requirements

• Stand constantly.
• Walk frequently.
• Reach and twist/turn with hands and arms.
• Climb or balance, stoop, kneel, crouch or crawl.
• Frequently lift and/or move up to 20 lbs.
• Occasionally lift and/or move up to 50 lbs.
• Vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus.

Benefits and Perks

• Health, vision, and dental insurance (with telehealth option).
• 401(k) with 4% company matching, 100% vested immediately.
• Employee Assistance Program.
• Paid Parental Leave.
• Life Insurance.
• Short & Long Term Disability.
• Employee Discount (all employees eligible).
• Paid Time Off.
• Pet Insurance.
• Employee Recognition Program.
• Access to AI‑powered mental health & wellness support.
• Flexible Paid Time Off.
• Paid Parental Leave.
• 401(k) with Company Match.
• Pet Insurance.
• Employee Discounts at TerrAscend dispensary locations.
• Recognition Program for peer‑to‑peer rewards.
• Disability & Life Insurance.

EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants. TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

Background Check Requirement

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

Participation in E‑Verify

This organization participates in E‑Verify. The employer will provide the federal government with the employee’s Form I‑9 information to confirm authorization to work in the U.S. If E‑Verify cannot confirm that the employee is authorized to work, the employer is required to provide written instructions and an opportunity to contact the Department of Homeland Security or Social Security Administration to resolve the issue before any action is taken, including termination of employment. Employers can only use E‑Verify once the employee has accepted a job offer and completed the Form I‑9.