Cannabis Retail Experience Lead & Store Ops

Tradecraft Farms; Vista (CA); On-site; USD 45,000 - 70,000; Full time

Job summary

Tradecraft Farms in California is seeking a Store Lead to oversee daily operations, coach the team, and ensure a compliant, high‑touch customer experience. You will lead by example in product knowledge, sales, and service while maintaining store standards and safety.

Responsibilities include guiding Experience, Merchandising or Inventory operations, greeting customers, educating on cannabis products, processing transactions accurately, and supporting onboarding and training of new staff.

Qualifications

• Prior experience in retail, customer service, or cannabis industry.
• Previous experience in retail leadership or cannabis industry preferred.
• Passion for cannabis, education, and customer experience.
• Strong communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Ability to work flexible hours, including nights and weekends.
• Must be 21+ and meet all state regulatory requirements for cannabis employment.

Responsibilities

• Greet and assist customers, ensuring a personalized and engaging shopping experience.
• Educate customers and team on cannabis products, effects, and consumption methods.
• Maintain extensive knowledge of Tradecraft Farms' offerings, promotions, and industry trends.
• Support the store team by providing guidance, coaching, and operational oversight.
• Ensure compliance with all company policies and state regulations.
• Lead by example in customer service, product knowledge, and teamwork.
• Assist in onboarding and training new team members.
• Oversee and optimize Experience, Merchandising, or Inventory operations to improve store performance and drive results.
• Process sales transactions accurately and efficiently while ensuring compliance with state regulations.
• Assist with inventory management, including restocking, labeling, and product organization.
• Maintain a clean, safe, and compliant retail environment.
• Contribute to team sales goals by providing exceptional service and recommendations.

Skills

Retail Leadership

Customer Service

Cannabis Knowledge

Communication

Training

Job description

Tradecraft Farms in California is seeking a Store Lead to oversee daily operations, coach the team, and ensure a compliant, high‑touch customer experience. You will lead by example in product knowledge, sales, and service while maintaining store standards and safety.

Responsibilities include guiding Experience, Merchandising or Inventory operations, greeting customers, educating on cannabis products, processing transactions accurately, and supporting onboarding and training of new staff.