Cannabis Retail Customer Experience Guide

Embarc, LLC.; Riverside, Northern (CA, KY); Hybrid; USD 22,000 - 30,000; Part time

Job summary

Embarc is seeking a Customer Experience Guide to join our cannabis retail team in Riverside, CA. This part-time position focuses on delivering outstanding customer service, product knowledge, and compliant store operations.

You will engage customers, promote loyalty programs, support inventory tasks, and participate in community events while upholding Embarc's brand standards and safety policies.

Qualifications

• Strong communication and interpersonal skills.
• Experience in customer service or hospitality.
• Ability to multitask in a fast-paced retail environment.
• Familiarity with POS systems; Treez POS is a plus.
• Knowledge of cannabis products and compliance (training provided).

Responsibilities

• Engage with customers on the sales floor and recommend products based on needs and preferences.
• Deliver an educational customer experience in line with Embarc's brand standards.
• Support store sales goals by promoting products and loyalty programs.
• Communicate and execute sales and marketing initiatives as directed by management.
• Maintain a clean, organized, and visually appealing sales floor reflecting merchandising standards.
• Participate in community engagement, field marketing, social media, and local events to represent the Embarc brand.
• Provide feedback to management on customer needs, product trends, and opportunities for improvement.
• Assist in daily store operations to ensure efficiency, compliance, and a positive environment.
• Follow company policies, state regulations, and operational procedures accurately.
• Report facility issues promptly to ensure a safe customer experience.
• Safely lift and carry up to 35 lbs.
• Assist with inventory tasks, including intake, stocking, labeling, pricing, and transfers.
• Support audits, spot checks, and cycle counts to ensure compliance and accuracy.
• Follow proper handling and storage procedures for all cannabis products.

Skills

Communication

Customer service

Organization

Multitasking

POS familiarity

Treez POS (bonus)

Tools

Treez POS

Job description

Embarc is seeking a Customer Experience Guide to join our cannabis retail team in Riverside, CA. This part-time position focuses on delivering outstanding customer service, product knowledge, and compliant store operations.

You will engage customers, promote loyalty programs, support inventory tasks, and participate in community events while upholding Embarc's brand standards and safety policies.