Customer Experience Guide

Embarc, LLC.; Fontana (CA); On-site; USD 21,025 - 29,945; Full time

Benefits offered by this job

Health, dental, vision, and life insurance

Paid time off

Employee discounts

Professional development support

Referral program

Job summary

Embarc, LLC. in Fontana is looking for a passionate Customer Experience Guide to enhance customer satisfaction in cannabis retail. In this full-time role, you will assist customers, maintain a welcoming store environment, and manage inventory.

The ideal candidate has experience in customer service or retail, strong communication skills, and a desire to educate customers about cannabis products. Join our team and be part of a community-focused company that values every customer's experience.

Qualifications

• Strong communication skills to engage with customers.
• Passion for cannabis and customer education.
• Detail-oriented with ability to handle multiple tasks.

Responsibilities

• Engage customers and recommend products.
• Deliver exceptional customer experience.
• Assist with daily store operations.
• Support inventory tasks and compliance.
• Participate in community engagement activities.

Skills

Strong communication and interpersonal skills

Passion for cannabis education and customer service

Highly organized and detail-oriented

Ability to multitask

Familiarity with POS systems

Education

Previous experience in retail, customer service, or hospitality

Understanding of cannabis products and regulations

Tools

Treez POS

Job description

Base hourly pay for this position is $18.50. At our Fontana store, team members average approximately $5.75 per hour in tips. Tips are not guaranteed and may vary based on shift, business levels, and seasonality.

Job Description: Customer Experience Guide

Embarc seeks an enthusiastic, knowledgeable, and community‑minded Customer Experience Guide to join our cannabis retail team. Embarc is an emerging cannabis retailer passionate about our community, customers, and people. If you are excited about creating great customer experiences and helping people discover the right products for them, we invite you to apply.

What is the Job?

The Customer Experience Guide plays a key role in supporting all Customer Experience and Sales initiatives while ensuring smooth store and inventory operations. This role requires a passion for cannabis, exceptional customer service, and a strong understanding of compliance and product knowledge.

Core Responsibilities – Customer Experience

• Engage with customers on the sales floor, answering questions and recommending products based on their needs and preferences.
• Deliver an exceptional and educational customer experience in line with Embarc's brand standards.
• Support store sales goals by promoting products and loyalty programs.
• Communicate and execute sales and marketing initiatives as directed by management.
• Maintain a clean, organized, and visually appealing sales floor that reflects Embarc's merchandising standards.
• Participate in community engagement, field marketing, social media, and local events to represent the Embarc brand.
• Provide feedback to management on customer needs, product trends, and opportunities for improvement.

Store Operations

• Assist in daily store operations to ensure efficiency, compliance, and a positive environment.
• Follow company policies, state regulations, and operational procedures accurately and consistently.
• Report any facility issues promptly to ensure a safe and comfortable customer experience.
• Safely lift and carry up to 35 lbs.

Inventory

• Assist with inventory tasks, including intake, stocking, labeling, pricing, and transfers.
• Support recurring audits, spot checks, and cycle counts to ensure compliance and accuracy.
• Follow proper handling and storage procedures for all cannabis products.

What Skills We're Looking For

• Strong communication and interpersonal skills with customers and teammates.
• Passion for cannabis education and customer service.
• Highly organized and detail-oriented, with the ability to multitask effectively.
• Comfortable working in a fast-paced retail environment.
• Familiarity with POS systems; experience with Treez POS is a plus.

Preferred Education and Experience

• Previous experience in retail, customer service, or hospitality.
• Understanding of cannabis products, compliance, and regulations (training provided).
• Experience working in a regulated or high-volume retail environment is a plus.

Expected Hours of Work

This is a full‑time non‑exempt role in a retail store open 365 days a year. Evening, weekend, and holiday shifts are required based on business needs.

Benefits

• Health, dental, vision, and life insurance
• Paid time off
• Employee discounts
• Professional development support
• Referral program
• This position is covered under the UFCW Local 5/8 Collective Bargaining Agreement

Equal Opportunity

Embarc is an equal opportunity employer. All qualified applicants will be considered without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, or current employment status.