Cannabis Retail Associate — Customer Experience & Sales Pro

storycannabis; Massillon (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid time off (PTO)

Medical, Dental, and Vision Insurance

401k retirement savings plan

Disability insurance

Life Insurance

Employee Assistance Program (EAP)

Employee referral program

Commuter benefits

Product discounts

Bonus incentives

Job summary

Story Cannabis is seeking a Retail Associate to greet customers, guide product selections, and deliver an exceptional shopping experience. You will bring our brand to life through genuine interactions, deep product knowledge, and a passion for helping people discover what fits their needs.

This role blends customer service, education, and operational precision to keep the store running smoothly. You’ll enter customer details to verify eligibility, handle cash and POS transactions, stock and

Qualifications

• Minimum High School Diploma or G.E.D equivalent required.
• Previous customer services experience preferred.
• Marijuana knowledge a bonus.
• Must be over 21 years of age.
• Can legally work in the United States - all documentation required.
• Must have a valid State-Issued ID or U.S. Passport
• Must have reliable transportation.
• Must have no scheduling restrictions.
• Employment offers are contingent upon successful completion of all pre-employment background checks.

Responsibilities

• Greet customers with compassion and professionalism.
• Enter customer information into database to verify eligibility for purchase.
• Complete all sales and job duties per SOP.
• Provide exceptional customer service through product knowledge.
• Handle cash and debit transactions accurately and maintain a balanced cash drawer.
• Stock, clean, and organize the retail store.
• Conduct nightly inventory counts of all store products.

Skills

Customer service

Cash handling

Eligibility verification

Education

High School Diploma or GED

Tools

POS system

Job description

Story Cannabis is seeking a Retail Associate to greet customers, guide product selections, and deliver an exceptional shopping experience. You will bring our brand to life through genuine interactions, deep product knowledge, and a passion for helping people discover what fits their needs.

This role blends customer service, education, and operational precision to keep the store running smoothly. You’ll enter customer details to verify eligibility, handle cash and POS transactions, stock and