Cannabis Retail Associate - Customer Experience Pro

GOEBEL FIXTURE COMPANY; Easthampton (MA); On-site; USD 22,041 - 26,890; Full time

Benefits offered by this job

Paid time off

401K with match

Employee discounts

Free swag

Job summary

Insa Cannabis in Easthampton, MA is seeking a Retail Associate to interact with customers, provide product knowledge, and recommend options to support sales targets. The role involves standing for long shifts, assisting with transactions, and helping customers navigate regulatory requirements.

Applicants should have basic computer skills, be able to pass a background check, and have reliable transportation.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED required.
• Previous retail, hospitality, and/or customer service experience preferred.
• Basic computer skills required; POS software and cash management experience preferred.
• Must have reliable transportation.
• Must be able to pass a background check in accordance with state regulations.

Responsibilities

• Provide friendly, knowledgeable, and compassionate customer service.
• Educate customers on the brand, product options, and regulatory compliance.
• Process transactions accurately and efficiently using a computerized system.
• Contribute to meeting the company’s sales goals by following Insa sales standards.
• Perform order fulfillment and restocking as needed.
• Protect the stability and reputation of the stores by complying with state regulations and company policies and follow operational procedures as outlined.
• Authorize facility access for employees, customers, and visitors by checking IDs, providing escorts, and completing and retaining applicable records.
• Accommodate a flexible schedule, including nights, weekends, and holidays.
• Compliant with company SOPs and state regulations
• Maintain a clean and safe work area
• Follow applicable safety procedures by wearing appropriate PPE, and reporting injuries, near misses, and hazards to management
• Behave in a manner that is positive, productive, cooperative, and encourages teamwork
• Perform other duties as assigned

Skills

Customer service

Retail experience

Interpersonal communication

Teamwork

Flexibility

Education

High school diploma or GED

Job description

Insa Cannabis in Easthampton, MA is seeking a Retail Associate to interact with customers, provide product knowledge, and recommend options to support sales targets. The role involves standing for long shifts, assisting with transactions, and helping customers navigate regulatory requirements.

Applicants should have basic computer skills, be able to pass a background check, and have reliable transportation.