Cannabis Retail Lead — Customer Experience, Growth, PTO

GOEBEL FIXTURE COMPANY; New Haven (CT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Generous paid time off

401K with company match

Employee discounts

Free swag

Job summary

Insa Cannabis in New Haven, CT is hiring a Retail Associate to deliver friendly, knowledgeable customer service and lead team efforts on the sales floor. The role involves educating customers on our brand, products, and regulatory requirements, and processing transactions precisely using our POS system.

You will help meet sales goals, train staff, and ensure compliance with state regulations while maintaining a clean, safe store environment.

Qualifications

• High school diploma or GED required.
• Retail, hospitality, and/or customer service experience preferred.
• 1–3 years of leadership experience preferred.
• Basic computer skills required; POS software and cash management experience preferred.
• Must have reliable transportation.
• Must pass a background check in accordance with state regulations.
• 21 years of age or older.

Responsibilities

• Provide friendly, knowledgeable, and compassionate customer service, lead team in same.
• Educate customers on the brand, product options, and regulatory compliance.
• Ensure transactions are processed accurately and efficiently using a computerized system; provide training to staff as needed.
• Act as sales leader to meet or exceed the company’s sales goals by using Insa sales standards, models sales behaviors for team.
• Protect the stability and reputation of the stores by complying with state regulations and company policies and follow operational procedures as outlined, lead team in same.
• Execute daily communication with store team to review sales performance, sales goals, current promotions, and any pertinent company directives or information.
• Authorize facility access for employees, customers, and visitors by checking IDs, providing escorts, and completing and retaining applicable records while maintaining the customer experience.
• Ensure order fulfillment and restocking happens when needed.
• Assist with training and development for team members.
• Accommodate a flexible schedule, including nights, weekends, and holidays.
• Ensure compliance with Company SOPs and state regulations
• Ensure the work area is kept in clean and safe condition.
• Champion a safe work environment by modelling safety procedures, wearing appropriate PPE, and reporting injuries, near misses, and hazards to management.
• Behave in a manner that is positive, productive, cooperative, and encourages teamwork.
• Perform other duties as assigned.

Skills

Customer service

Leadership

Interpersonal communication

Dependability

Flexibility

Teamwork

Education

High school diploma or GED

Tools

POS software

Job description

Insa Cannabis in New Haven, CT is hiring a Retail Associate to deliver friendly, knowledgeable customer service and lead team efforts on the sales floor. The role involves educating customers on our brand, products, and regulatory requirements, and processing transactions precisely using our POS system.

You will help meet sales goals, train staff, and ensure compliance with state regulations while maintaining a clean, safe store environment.