Cannabis Retail Associate — Customer Experience Pro

Story Companies; Coshocton (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

PTO

Medical/Dental/Vision Insurance

401k retirement

Disability insurance

Employee referral program

Job summary

Story Cannabis is seeking a Retail Associate to greet customers, guide product selections, and ensure an exceptional shopping experience with deep product knowledge. The role blends customer service, education, and operational precision to keep the store running smoothly.

You will process transactions, update records, and maintain store standards while collaborating with a diverse team to meet compliance and sales goals. Prior retail experience is valued.

Qualifications

• Minimum High School Diploma or GED.
• Customer service experience preferred.
• Must be over 21 years of age.
• Legally able to work in the United States.
• Must have a valid State-Issued ID or U.S. Passport.
• Reliable transportation.
• No scheduling restrictions.
• Employment may require background checks.

Responsibilities

• Greet customers when entering the retail store with compassion and professionalism.
• Enter customer information into database systems to verify eligibility for purchase.
• Complete all sales and job duties per company SOP.
• Provide exceptional customer service through elevated standards and product knowledge.
• Handle cash and debit transactions accurately and maintain a balanced cash drawer.
• Operate cash register, POS system, and cash drawer.
• Stock and organize retail store and conduct nightly inventory counts.
• Work as part of a team to meet sales and compliance goals.

Skills

Customer service experience

Math skills

Education

High School Diploma or GED

Job description

Story Cannabis is seeking a Retail Associate to greet customers, guide product selections, and ensure an exceptional shopping experience with deep product knowledge. The role blends customer service, education, and operational precision to keep the store running smoothly.

You will process transactions, update records, and maintain store standards while collaborating with a diverse team to meet compliance and sales goals. Prior retail experience is valued.