Cannabis Patient Experience Specialist

AYR Wellness Inc.; Lake City (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

AYR Wellness Inc. is seeking a Patient Advocate in Lake City, Florida, responsible for delivering an extraordinary customer experience in cannabis retail. This role includes providing knowledgeable guidance, resolving inquiries, and ensuring compliance with operational standards.

The ideal candidate has 1-3 years of cannabis retail experience, excellent customer service skills, and a high school diploma or GED. The position involves fostering a positive atmosphere and assisting management in operations.

Qualifications

• 1-3 years’ experience in a cannabis retail setting preferred.
• Prior customer service experience in a hospitality, pharmacy, customer service or retail environment.

Responsibilities

• Provides knowledge, expertise, guidance, and a personalized experience to each customer.
• Ensures customer questions or concerns are resolved quickly.
• Accountable for receiving, coordinating, and fulfilling customer orders.
• Meets or exceeds sales metrics with tailored product suggestions.
• Fosters a positive work environment for all team members.

Skills

Customer Obsessed

Relationship Building

Results Oriented

Functional/Technical Skill

Education

High school diploma/GED

Job description

AYR Wellness Inc. is seeking a Patient Advocate in Lake City, Florida, responsible for delivering an extraordinary customer experience in cannabis retail. This role includes providing knowledgeable guidance, resolving inquiries, and ensuring compliance with operational standards.

The ideal candidate has 1-3 years of cannabis retail experience, excellent customer service skills, and a high school diploma or GED. The position involves fostering a positive atmosphere and assisting management in operations.