Cannabis Customer Care Specialist

Jushi; Little Ferry (NJ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Flexible Spending Accounts

Paid Time Off

401(k)

Job summary

Jushi is seeking a Customer Care Consultant in New Jersey to deliver exceptional customer and patient service while educating clients. The role focuses on telephonic support, in-store tours, product recommendations, and adherence to company policies and regulatory guidelines.

The ideal candidate will have a high school diploma (GED), may hold an Associate or Bachelor's degree, and possess strong computer, language and reasoning skills, with Spanish as a plus. Local travel may be required.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor's degree in any field preferred.
• Excellent computer, language and reasoning skills.
• Bilingual in Spanish preferred.
• Excellent multitasking skills over the phone.
• Occasionally requires local travel, as needed.

Responsibilities

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism.
• Provide outstanding, accurate customer service to patrons by answering or directing questions and concerns.
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available.
• Retain thorough knowledge of patient/member benefits, discounts and promotions, encouraging memberships for medical guests.
• Abide by product handling procedures, including safety and regulatory compliance.
• Maintain store cleanliness and organization by stocking items, sweeping, mopping, and sanitizing.
• Operate cash register, POS system, and cash drawer.
• Work as part of a team to meet sales, guest satisfaction, and compliance goals.
• All other job duties as assigned.

Skills

Customer service

Phone support

Bilingual Spanish

Multitasking

Teamwork

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

POS system

Job description

Jushi is seeking a Customer Care Consultant in New Jersey to deliver exceptional customer and patient service while educating clients. The role focuses on telephonic support, in-store tours, product recommendations, and adherence to company policies and regulatory guidelines.

The ideal candidate will have a high school diploma (GED), may hold an Associate or Bachelor's degree, and possess strong computer, language and reasoning skills, with Spanish as a plus. Local travel may be required.