Cannabis Online Order Fulfillment

Renew Cannabis Co.; Annapolis (MD); On-site; USD 21,000 - 29,000; Full time

Job summary

Renew Cannabis Co. in Annapolis seeks an Online Order Expo Agent to manage and fulfill online orders across platforms, ensuring accuracy and timely processing. You will package orders, verify items, and coordinate with teammates to meet customer expectations.

You will use the POS system to check inventory, navigate platforms, and communicate clearly with colleagues and customers about order status and pickups.

Responsibilities

• Order Fulfillment: Accurately prepare and package online orders for pick-up, ensuring all items match the customer’s request.
• Platform Navigation: Efficiently monitor and navigate through all ordering platforms to track and process orders.
• Product Familiarity: Gain a thorough understanding of the store layout and inventory to effectively locate and prepare products.
• Communication: Maintain clear communication with colleagues and supervisors to resolve issues and locate products as needed.
• Order Accuracy: Double-check each order to ensure that all items are included and correctly packed.
• Prioritization: Organize and prioritize orders based on their receipt time, ensuring timely processing of all orders.
• POS System: Use the POS system to check inventory levels and ensure product availability.
• Customer Interaction: Provide excellent customer service by communicating effectively with patients both over the phone and in person and notifying them when their orders are ready.

Skills

Order fulfillment

Platform navigation

Product familiarity

Communication

Order accuracy

Prioritization

POS system

Customer interaction

Job description

As an Online Order Expo Agent, you will be responsible for managing and fulfilling online orders. Your role will involve navigating various ordering platforms, coordinating with team members, and maintaining exceptional standards of customer service.

Key Responsibilities:

• Order Fulfillment:Accurately prepare and package online orders for pick-up, ensuring all items match the customer’s request.
• Platform Navigation:Efficiently monitor and navigate through all ordering platforms to track and process orders.
• Product Familiarity:Gain a thorough understanding of the store layout and inventory to effectively locate and prepare products.
• Communication:Maintain clear communication with colleagues and supervisors to resolve issues and locate products as needed.
• Order Accuracy:Double-check each order to ensure that all items are included and correctly packed.
• Prioritization:Organize and prioritize orders based on their receipt time, ensuring timely processing of all orders.
• POS System:Use the POS system to check inventory levels and ensure product availability.
• Customer Interaction:Provide excellent customer service by communicating effectively with patients both over the phone and in person and notifying them when their orders are ready.