Online Fulfillment/Budtender Associate

URB Cannabis; Monroe Charter Township (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

URB Cannabis is seeking a Cannabis In-Store & Online Sales Associate to enhance customer experiences both in-store and online. Responsibilities include assisting customers, processing transactions, and ensuring product information accuracy.

The ideal candidate has a high school diploma, is 21 years or older, and has retail experience. A passion for cannabis products and excellent communication skills are essential for success in this role.

Qualifications

• Must be at least 21 years old.
• Retail and/or online order fulfillment experience preferred.
• Excellent written and verbal communication skills required.

Responsibilities

• Assist in-store customers by offering product education and support.
• Process transactions accurately using the POS system.
• Fulfill and package online orders for pickup or delivery.

Skills

Customer service

POS system operation

Product knowledge

Communication

Education

High School Diploma or equivalent

Tools

Dutchie

POS systems

Job description

Job Overview

The Cannabis In-Store & Online Sales Associate is responsible for providing an exceptional customer experience both in the dispensary and through online platforms. This role includes assisting walk-in customers, fulfilling online orders, ensuring accurate product information, and maintaining compliance with all state and company regulations.

Key Responsibilities

• Assist in-store customers by offering product education, recommendations, and support.
• Process transactions accurately using the POS system, both in-store and for online orders.
• Fulfill and package online orders accurately and efficiently for pickup or delivery.
• Ensure that all online product listings and descriptions are current and accurate.
• Maintain the cleanliness and organization of the dispensary and online order fulfillment area.
• Communicate effectively with the inventory and management teams regarding product availability.
• Follow all state cannabis regulations and company policies related to sales and online fulfillment.
• Provide outstanding customer service through digital platforms, phone, and in person.
• Assist with restocking, inventory audits, and labeling as needed.
• Experience in the cannabis industry is highly desirable and a huge bonus!
• Indoor retail dispensary environment with secure access.
• May involve extended time working at a computer or POS system.
• Availability for evenings, weekend, and holiday shifts to meet business needs.
• Regular exposure to cannabis-related products and varying outside temperatures for curbside orders.

Qualifications

• High School Diploma or equivalent required.
• Must be at least 21 years old or older.
• Retail and/or online order fulfillment experience preferred.
• Excellent written and verbal communication skills.
• Strong knowledge of cannabis products and willingness to stay informed is strongly preferred.
• Ability to operate computers, POS systems, and inventory software including Dutchie