Cannabis Education & Customer Care Specialist

Zen Leaf; Nevada; On-site; USD 32,000 - 42,000; Full time

Job summary

Zen Leaf in Nevada seeks a Cannabis Advisor to deliver exceptional customer service and educational consulting in a fast-paced retail environment. You will greet customers, educate them on cannabis products, and help navigate product use while ensuring compliance and accurate order handling.

Joining the team requires 21+ years, a background check, and basic software skills. This role emphasizes learning about cannabinoids and product applications, with opportunities to support store operations

Qualifications

• High School Diploma or equivalent.
• 1-2 years of retail or hospitality experience.
• Must be 21 years of age and comply with all local, state, and company regulations.
• Required to undergo a criminal background check and appropriate state badging.
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Ability to use office equipment (computers and printers) and their included software (Word, Excel, email).
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Responsibilities

• Greet customers and patients with a positive attitude.
• Educate customers on cannabis products and their usage.
• Build rapport to promote repeat business.
• Assist with accurate online orders before pick-up.
• Maintain a clean, organized workstation/store front.
• Follow compliance regulations and inventory procedures (METRC, BioTrack, etc.).
• Process transactions at the POS.
• Support managers and other Cannabis Advisors as needed.

Skills

Customer service

POS transactions

Office software

Education

High School Diploma or equivalent

Tools

Word

Excel

Email

Job description

Zen Leaf in Nevada seeks a Cannabis Advisor to deliver exceptional customer service and educational consulting in a fast-paced retail environment. You will greet customers, educate them on cannabis products, and help navigate product use while ensuring compliance and accurate order handling.

Joining the team requires 21+ years, a background check, and basic software skills. This role emphasizes learning about cannabinoids and product applications, with opportunities to support store operations