Cannabis Dispensary Wellness Specialist

Green Thumb Industries; Erie (Erie County); On-site; USD 38,000 - 54,000; Full time

Job summary

Green Thumb Industries is seeking a Personal Care Specialist in Erie to engage customers, educate on cannabis products, and tailor recommendations to individual needs. You will support daily store operations, maintain compliance with regulations, and help ensure a welcoming shopping environment.

You will work in a patient/customer-facing retail setting, mastering the GTI product menu and safety guidelines while contributing to a positive team culture and outstanding service.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• Must be 21 years or older and able to pass all required background checks including state cannabis employment requirements.
• Must have a valid driver's license or state ID.
• Must be compliant with all legal/company cannabis regulations.
• Prior cannabis experience not required.

Responsibilities

• Engage with and assist patients/customers in a customer-facing retail environment.
• Educate customers on products, methods of consumption, and safety as part of patient interaction.
• Use product knowledge to recommend a safe and effective regimen for each patient/customer.
• Promote a positive, patient/customer-oriented store environment.
• Verify order deliveries for accuracy.
• Support management to ensure store operations run smoothly and comply with regulations.
• Maintain compliance with local/state cannabis laws.
• Keep the sales floor stocked and store presence well maintained and compliant.
• Maintain hard copy files as required.
• Follow security and safety procedures.

Skills

Customer service

Communication skills

Professionalism

HIPAA compliance

Cannabis industry knowledge

Team collaboration

Tools

POS systems

Microsoft Office

Job description

Green Thumb Industries is seeking a Personal Care Specialist in Erie to engage customers, educate on cannabis products, and tailor recommendations to individual needs. You will support daily store operations, maintain compliance with regulations, and help ensure a welcoming shopping environment.

You will work in a patient/customer-facing retail setting, mastering the GTI product menu and safety guidelines while contributing to a positive team culture and outstanding service.