Cannabis Dispensary Technician: Patient Experience

AYR Wellness, Inc.; Bryn Mawr (PA); On-site; USD 38,000 - 52,000; Full time

Job summary

AYR Wellness, Inc. is seeking a Dispensary Technician in Bryn Mawr, PA to deliver an exceptional patient experience. You will engage with patients, explain product benefits, and ensure accurate order processing using the POS system while maintaining compliance and a welcoming store atmosphere.

The role emphasizes accuracy, confidentiality, and teamwork in a fast-paced retail setting, with focus on patient-first service and adherence to regulatory requirements.

Qualifications

• Must possess basic math, computer, and cash handling skills.
• Ability to coordinate and problem solve in a professional manner.
• Must be 21 years of age or older.
• Able to pass all background checks
• Maintain regular and punctual attendance.
• Must be able to communicate effectively with patients/caregivers and team members.
• Experience with cash handling and POS/inventory control systems.
• Prior experience working in a high-volume environment.

Responsibilities

• Provides knowledge, expertise, guidance, and a personalized experience to each patient by explaining potential benefits of the Premium Cannabis products offered.
• Ensures patient questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately
• Oversees patient intake process, ensuring that appropriate patient records and paperwork are submitted, and confidential information is maintained appropriately.
• Accountable for accurately receiving, coordinating, and fulfilling patient orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with AYR Wellness, local and state policies.
• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a "Patient first" acuity
• Follows compliance practices and prevents the diversion of medical cannabis to anyone other than authorized patients.
• Assists in processing and monitoring floor stock and participates in daily inventory counts.
• Assists in fostering a positive work environment, treats everyone with dignity and respect, while perpetuating a curiosity for "everything cannabis".
• Performs opening and closing procedures.
• Above all else, act as the critical link between AYR Wellness and our patients by providing an amazing, stress-free and helpful patient experience.
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready

Skills

Basic math

Cash handling

Computer skills

POS systems

Customer service

Team communication

Education

High school diploma/GED

Tools

POS/inventory systems

Job description

AYR Wellness, Inc. is seeking a Dispensary Technician in Bryn Mawr, PA to deliver an exceptional patient experience. You will engage with patients, explain product benefits, and ensure accurate order processing using the POS system while maintaining compliance and a welcoming store atmosphere.

The role emphasizes accuracy, confidentiality, and teamwork in a fast-paced retail setting, with focus on patient-first service and adherence to regulatory requirements.