Cannabis Dispensary Team Lead — Train & Elevate

Sunnyside*; Miami (FL); Presencial; USD 28.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Major medical, dental and vision

401(K) match program

Paid holidays and PTO

Descripción de la vacante

Cresco Labs, via Sunnyside, is seeking a Dispensary Supervisor in Florida. The role oversees hourly team members, ensures store readiness, and drives sales while upholding cannabis regulatory standards.

You will motivate staff, manage on-the-floor operations and coaching, ensuring a compliant, customer-focused shopping experience. Applicants should have 3–5 years in customer service, 1+ year of leadership, and strong communication skills.

Formación

• 3-5 years experience in customer service.
• 1+ year experience leading or mentoring a team; cannabis experience preferred.
• Excellent communication, interpersonal, and persuasive skills.

Responsabilidades

• Regularly perform store opening and closing procedures (register prep, inventory, reporting) on non-peak periods.
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.
• Respond to all employee questions, concerns or suggestions and communicate team resource requirements to management.
• Provide real-time coaching and feedback for performance concerns; document and elevate employee relations issues.
• Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.
• Ensure team accountability to compliance with all company policies, procedures, state and local laws.
• Manage escalated customer concerns and respond to complex or nonstandard product questions.
• Investigate cash, POS or product discrepancies and elevate/record appropriately.
• Troubleshoot technical issues or glitches in POS system.
• Verify inventory counts and cash deposit totals; reconcile discrepancies.
• Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.
• Ensure a clean and safe environment for employees and customers; ability to lift up to 50 pounds (100 with assistance).
• Ability to walk or stand for extended periods.

Conocimientos

Customer service

Team leadership

Communication skills

Cannabis industry knowledge

Problem solving

Educación

High School Diploma or equivalent

Descripción del empleo

Cresco Labs, via Sunnyside, is seeking a Dispensary Supervisor in Florida. The role oversees hourly team members, ensures store readiness, and drives sales while upholding cannabis regulatory standards.

You will motivate staff, manage on-the-floor operations and coaching, ensuring a compliant, customer-focused shopping experience. Applicants should have 3–5 years in customer service, 1+ year of leadership, and strong communication skills.