Cannabis Dispensary Store Manager — Lead, Grow & Profit

SUNNYSIDE; Pittsburgh (Allegheny County); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Major medical, dental and vision

401(K)-match program

Stock options

Paid holidays and PTO

Discretionary bonuses

Job summary

Cresco Labs, the Sunnyside brand, is hiring a Retail Store Manager to lead day-to-day operations, drive profitable sales, and develop a high-performing team at our Sunnyside dispensary. You will align store goals with Cresco’s mission of normalization, professionalization, and patient-focused access to cannabis.

The role requires 5–7 years in retail management, including managing large teams in high-volume settings, and a strong emphasis on compliance, integrity, and customer service.

Qualifications

• Bachelor’s degree in business or comparable experience.
• 5-7 years of retail management experience required; Cannabis knowledge or dispensary leadership experience a plus.
• Experience managing teams of 10 or more with layers of leadership, preferably in a high-volume location with a focus on team development.
• Demonstrated ability to learn, apply and teach others technical, product-related information in a professional consultative manner.
• Experience working closely with HR teams and processes.
• A high level of integrity, personal motivation, and sense of urgency.
• Proficient in MS Office, Highly Proficient in MS Excel with experience in data entry and data management.
• Strong business acumen including excellent communication, attention to detail and interpersonal skills.
• Available to work all hours of operation inclusive of nights, weekends and holidays.

Responsibilities

• Build and sustain a high-performing team through employee selection, onboarding, coaching and clear accountability for results.
• Conduct at least monthly 1:1 quality conversations with each assistant manager and quarterly 1:1s with each store employee.
• Assess team performance, skill gaps, and career aspirations of employees; solicit or provide resources, trainings or procedures to support team needs.
• Analyze and determine effective headcount requirements and labor schedules that account for store sales trends, department objectives and labor laws.
• Motivate and inspire dispensary team to exceed revenue targets and KPIs, with an emphasis on selling and cross-selling techniques.
• Partner with Human Resources to resolve employee relations issues.
• Ensure employees are knowledgeable and coached to navigate any regulatory changes.
• Ensure a clean and safe environment for employees and customers

Skills

Team leadership

Customer service

Interpersonal skills

Integrity

Availability to work all hours

Education

Bachelor’s degree in business or comparable experience

Tools

MS Excel

MS Office

Data management

Job description

Cresco Labs, the Sunnyside brand, is hiring a Retail Store Manager to lead day-to-day operations, drive profitable sales, and develop a high-performing team at our Sunnyside dispensary. You will align store goals with Cresco’s mission of normalization, professionalization, and patient-focused access to cannabis.

The role requires 5–7 years in retail management, including managing large teams in high-volume settings, and a strong emphasis on compliance, integrity, and customer service.