Cannabis Dispensary Shift Lead - Leader & Customer Care

Ethos Cannabis; Fitchburg (MA); On-site; USD 30,000 - 33,000; Full time

Job summary

Ethos Cannabis in Massachusetts is seeking a Shift Lead of the Dispensary to support daily operations, assist patients with product selection, process orders, and supervise a team of Product Associates.

You will act as Manager-on-Duty, help with coaching, ensure compliance with state rules, and drive a best-in-class customer experience while maintaining accuracy and cash handling at the POS.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Previous cannabis retail or retail management experience is preferred.
• Knowledge of state and local cannabis laws and store procedures preferred.

Responsibilities

• Provide an excellent customer experience during cannabis product sales.
• Lead store operations as Manager-on-Duty and supervise a team.
• Assist with training and scheduling of staff and ensure compliance with SOPs.

Skills

Team building

Communication

People skills

Time management

Cash handling

POS software

MS Office

Education

High school diploma

Bachelor's degree preferred

Tools

POS system

MS Office

Job description

Ethos Cannabis in Massachusetts is seeking a Shift Lead of the Dispensary to support daily operations, assist patients with product selection, process orders, and supervise a team of Product Associates.

You will act as Manager-on-Duty, help with coaching, ensure compliance with state rules, and drive a best-in-class customer experience while maintaining accuracy and cash handling at the POS.