Cannabis Dispensary Patient Care Specialist

Green Thumb Industries; Bethesda (MD); On-site; USD 19,286 - 24,796; Full time

Job summary

Green Thumb Industries is seeking a Customer Care Specialist to engage with patients and customers in our Bethesda dispensary. You will educate shoppers on products, consumption methods, and safety, helping tailor recommendations to individual needs.

The role emphasizes compliance, accurate order processing, and contributing to a welcoming store environment. We value reliability and a positive attitude, with the ability to work varying shifts and pass background checks.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer‑facing retail experience.
• Meet the scheduling and availability requirements ( mornings, days, nights, weekends ) to meet business needs.
• Must pass all required background checks including state‑specific cannabis employment requirements.
• Must be 21 years or older.
• Possess valid driver's license or state ID.
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry.
• Prior cannabis experience not required.

Responsibilities

• Engage with and assist patients and/or customers in a customer‑facing, intimate retail environment.
• Educate on products, methods of consumption, and safety as part of patient interaction.
• Recommend a safe and effective regimen based on each patient and/or customer needs.
• Support a positive, patient‑ and/or customer‑oriented store environment.
• Verify order deliveries for accuracy and assist management with store operations.

Skills

Customer service

Communication

Professionalism

Teamwork

Tools

POS systems

Job description

Green Thumb Industries is seeking a Customer Care Specialist to engage with patients and customers in our Bethesda dispensary. You will educate shoppers on products, consumption methods, and safety, helping tailor recommendations to individual needs.

The role emphasizes compliance, accurate order processing, and contributing to a welcoming store environment. We value reliability and a positive attitude, with the ability to work varying shifts and pass background checks.