Cannabis Dispensary Floor Lead - Customer & Ops

Ascend Wellness Holdings (CSE: AAWH.U / OTCQX:AAWH); Scranton (Lackawanna County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible schedules

2 weeks PTO for Full-Time staff

Employee discount

Swag

Job summary

Ascend Wellness Holdings, Inc. in Scranton, PA is seeking a Dispensary Supervisor to lead daily retail operations, ensure customer service excellence, and uphold regulatory standards in a fast-paced cannabis store environment.

The role requires inventory control knowledge and leadership to train staff, manage POS usage, and maintain store security. This position emphasizes teamwork and adherence to state/local cannabis regulations.

Qualifications

• Cannabis experience required
• Must be at least 21 years of age
• Strong retail math skills required
• High school diploma or GED
• 2+ years in a supervisory or management role in a retail setting, specifically with POS business operations
• Exceptional customer service skills
• Knowledge of basic computer skills
• Positive attitude, team player and strong work ethic
• Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
• Must have excellent organization and time management skills
• Must be focused, pay close attention to detail
• Must be able to internalize training and follow instructions
• Must be able to communicate clearly and effectively

Responsibilities

• Provide best-in-class customer service to customers
• Follow and uphold established policies for sales and customer service to ensure customer satisfaction
• Maintain in-depth knowledge of all products and strains in the store as well as industry-wide product knowledge, and train and share that knowledge with other members of the team
• Assist with monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Assistant Manager and General Manager
• Assist all Dispensary Associates in the consultation of all customers to ensure that the employee is informed of the right product choices by being knowledgeable of how different methods of cannabis consumption affect customers differently
• Complete and appropriately delegate tasks assigned during scheduled shift, including:
• Correct cash handling
• Accurate use and maintenance of the Point of Sale (POS) system
• Accurate and timely data entry in both the POS system and inventory tracking system
• Assistance in verifying order deliveries for accuracy
• Ensure adherence with security measures and safety compliance
• Maintenance of an organized and clean store
• Management of visitor log
• End-of-day daily update emails
• Ensure accuracy with the vault
• Work with the Management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations
• Daily activities, maintenance, and data collection for any reported issues and/or complaints
• Open and closing procedures
• Assist with the onboarding and training of new staff in partnership with the management team

Skills

Cannabis experience

Retail math

Customer service

Communication

Education

High School Diploma or GED

Tools

POS System

Inventory Tracking System

Computer Skills

Job description

Ascend Wellness Holdings, Inc. in Scranton, PA is seeking a Dispensary Supervisor to lead daily retail operations, ensure customer service excellence, and uphold regulatory standards in a fast-paced cannabis store environment.

The role requires inventory control knowledge and leadership to train staff, manage POS usage, and maintain store security. This position emphasizes teamwork and adherence to state/local cannabis regulations.