Cannabis Dispensary Customer Experience Lead

Holistic Health Group; Middleborough (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Holistic Health Group is launching a Customer Service Lead role at our Middleborough, MA dispensary. The candidate will guide store customer interactions, assist the management team, and ensure a high quality customer experience across cannabis products including flower, concentrates, edibles and topicals.

The ideal candidate has 1–3 years in cannabis retail or related customer service, strong communication and problem solving skills, and a passion for a welcoming, compliant store environment.

Qualifications

• Experience in customer service, preferably in retail or hospitality.
• Must be 21 years of age minimum.
• Cannabis retail experience preferred.

Responsibilities

• Assist with opening and closing store procedures.
• Provide coaching and assistance to Customer Service Associates.
• Manage customer calls and questions.
• Generate sales including up-selling.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open communication.
• Provide accurate information using proper methods & tools.
• Handle complaints and provide solutions; follow up to resolve.
• Follow communication procedures, guidelines and policies.
• Engage with customers and understand individual needs.
• Demonstrate excellent time management.
• Assist with Inventory Tasks.

Skills

Customer service

Active listening

Communication

Multitasking

Phone & email

Education

High school diploma/GED

Job description

Holistic Health Group is launching a Customer Service Lead role at our Middleborough, MA dispensary. The candidate will guide store customer interactions, assist the management team, and ensure a high quality customer experience across cannabis products including flower, concentrates, edibles and topicals.

The ideal candidate has 1–3 years in cannabis retail or related customer service, strong communication and problem solving skills, and a passion for a welcoming, compliant store environment.