Cannabis Dispensary Customer Care Specialist

Texas Original; San Antonio (TX); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision

Telehealth – Medical

Telehealth – Mental Health Counseling

401(k) with company matching

Paid Vacation

Paid Sick Leave

Paid Holidays

Bereavement leave

Pre-Tax Flexible Spending Accounts

Basic Term Life Insurance and AD&D

Travel Reimbursement

Descripción de la vacante

Texas Original Compassionate Cultivation seeks a dedicated Dispensary Associate to warmly engage patients, recommend products, and process orders with precision. You will support inventory control, ensure HIPAA and regulatory compliance, and deliver exceptional customer service in a fast-paced dispensary setting.

The role emphasizes teamwork, adherence to procedures, and a proactive approach to improving efficiency and patient satisfaction within a growing Texas organization.

Formación

• Ability to ensure all fulfillment activities align with HIPAA, local, and state cannabis regulations.
• High standards for order accuracy, compliance documentation, and inventory audits.
• Strong organizational skills to manage inventory, track orders, and ensure accurate fulfillment.
• Experience with POS systems and digital inventory platforms.
• Ability to design and improve workflows for order accuracy, efficiency, and timely delivery.
• Proven ability to lead, train, and motivate team members.
• Effective delegation, scheduling, and performance monitoring.
• Ability to troubleshoot supply chain or inventory issues.
• Comfortable navigating high-stress situations like regulatory inspections, shipment delays, or system errors.
• Ability to lift 40 lbs., and perform various physical movements, including reaching, bending, stooping, squatting, crawling, climbing, and fine motor actions as needed.

Responsabilidades

• Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions
• Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to the appropriate parties when necessary
• Uphold inventory control to minimize loss by complying with all state and company inventory control procedures and vendor delivery procedures
• Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time
• Commit to being the Gold Standard in customer service by building and maintaining customer relationships
• Gather feedback from patients and communicate any questions or concerns with the appropriate department(s)
• Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original
• Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules and HR policies
• Contribute to team environment and company advancement in alignment with Texas Original direction
• Other duties assigned
• Serve as the first line of defense for the company, upholding our standards of excellence in customer service. Interact with customers via phone, email, and in-person to aid, answer inquiries, and resolve issues related to orders, shipments, and account management.
• Process online orders accurately and efficiently, ensuring timely fulfillment and delivery. Assist customers with placing orders over the phone, providing product information, pricing, and availability as needed.
• Execute daily order fulfillment tasks while adhering to regulatory standards
• Maintainingaccurateinventory records and fulfillment practices
• Verify prescriptions, pick products, and pack orders while ensuring accuracy and compliance

Conocimientos

Customer service

Communication

Organization

Team leadership

POS systems

Inventory management

Herramientas

POS systems

Digital inventory platforms

Descripción del empleo

Texas Original Compassionate Cultivation seeks a dedicated Dispensary Associate to warmly engage patients, recommend products, and process orders with precision. You will support inventory control, ensure HIPAA and regulatory compliance, and deliver exceptional customer service in a fast-paced dispensary setting.

The role emphasizes teamwork, adherence to procedures, and a proactive approach to improving efficiency and patient satisfaction within a growing Texas organization.