Patient Care & Compliance Specialist (Cannabis Dispensary)

Texas Original; Plano (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Telehealth – Medical

Telehealth – Mental Health Counseling

401(k) with company matching

Paid Vacation

Paid Sick Leave

Paid Holidays

Bereavement leave

Pre-Tax Flexible Spending Accounts

Basic Term Life Insurance and AD&D

Travel Reimbursement (if applicable)

Gym Reimbursement up to $50/month

& More

Job summary

Texas Original Compassionate Cultivation is seeking a patient-focused associate to engage customers in a warm, welcoming manner, provide personalized recommendations, and support dispensary operations with exceptional service.

Applicants should have a high school diploma or GED, 2+ years in retail or customer service, strong written and verbal communication, and the ability to obtain state credentials plus pass a background check; flexible availability and the stamina to stand for a full 8-hour

Qualifications

• High school diploma/GED required.
• 2+ years’ experience in a retail, service industry or customer service role.
• Strong sense of professionalism and compassion required.
• Excellent interpersonal, verbal, and written communication skills.
• Must be able to obtain State approved credentials and pass criminal background check.
• Open/flexible availability is required.
• Ability to stand/walk for a full 8-hour shift.

Responsibilities

• Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions
• Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to the appropriate parties when necessary
• Uphold inventory control to minimize loss by complying with all state and company inventory control procedures and vendor delivery procedures
• Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time
• Commit to being the Gold Standard in customer service by building and maintaining customer relationships
• Gather feedback from patients and communicate any questions or concerns with the appropriate department(s)
• Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original
• Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules, and HR policies
• Contribute to team environment and company advancement in alignment with Texas Original direction
• Other duties as assigned

Skills

Customer service

Interpersonal communication

Flexibility

Verbal communication

Written communication

Professionalism

Education

High school diploma/GED

Job description

Texas Original Compassionate Cultivation is seeking a patient-focused associate to engage customers in a warm, welcoming manner, provide personalized recommendations, and support dispensary operations with exceptional service.

Applicants should have a high school diploma or GED, 2+ years in retail or customer service, strong written and verbal communication, and the ability to obtain state credentials plus pass a background check; flexible availability and the stamina to stand for a full 8-hour