Patient Care & Dispensary Delivery Specialist

Rival; Tyler (TX); On-site; USD 25,000 - 29,000; Full time

Job summary

Texas Original Compassionate Cultivation is seeking a Dispensary Associate to join our Tyler, TX location. The role focuses on engaging patients, providing product recommendations, and processing orders with accuracy and care.

Responsibilities include maintaining inventory, complying with state and company policies, and delivering exceptional customer service in person, by phone, and via email. The ideal candidate will work well independently and as part of a team, ensuring a smooth patient

Qualifications

• Active patient engagement with a warm, welcoming manner.
• Proactive handling of patient issues with focus on retention.
• Uphold inventory controls and compliance procedures.
• Learn and use POS systems to manage patient profiles and checkout.
• Deliver exceptional customer service to every patient, every time.

Responsibilities

• Actively engage patients in a warm and welcoming manner, offering personalized recommendations and solutions.
• Handle patient issues and complaints proactively with retention in mind, escalating when necessary.
• Uphold inventory control to minimize loss and comply with state and company procedures.
• Learn and operate POS systems to set up patient profiles, check out patients, and provide great service.
• Commit to the Gold Standard in customer service by building patient relationships.
• Gather feedback from patients and communicate concerns to appropriate departments.
• Assist educating potential patients on the Compassionate Use Program and how to become Texas Original.
• Adhere to store policies and regulatory compliance in daily duties.
• Contribute to team environment and company advancement aligned with Texas Original direction.

Skills

Patient engagement

Customer service

Attention to detail

POS system operation

Communication

Team collaboration

Tools

Point of sale systems

Job description

Texas Original Compassionate Cultivation is seeking a Dispensary Associate to join our Tyler, TX location. The role focuses on engaging patients, providing product recommendations, and processing orders with accuracy and care.

Responsibilities include maintaining inventory, complying with state and company policies, and delivering exceptional customer service in person, by phone, and via email. The ideal candidate will work well independently and as part of a team, ensuring a smooth patient