Dispensary Associate/Driver

Rival; Tyler (TX); On-site; USD 25,000 - 29,000; Full time

Job summary

Texas Original Compassionate Cultivation is seeking a Dispensary Associate to join our Tyler, TX location. The role focuses on engaging patients, providing product recommendations, and processing orders with accuracy and care.

Responsibilities include maintaining inventory, complying with state and company policies, and delivering exceptional customer service in person, by phone, and via email. The ideal candidate will work well independently and as part of a team, ensuring a smooth patient

Qualifications

• Active patient engagement with a warm, welcoming manner.
• Proactive handling of patient issues with focus on retention.
• Uphold inventory controls and compliance procedures.
• Learn and use POS systems to manage patient profiles and checkout.
• Deliver exceptional customer service to every patient, every time.

Responsibilities

• Actively engage patients in a warm and welcoming manner, offering personalized recommendations and solutions.
• Handle patient issues and complaints proactively with retention in mind, escalating when necessary.
• Uphold inventory control to minimize loss and comply with state and company procedures.
• Learn and operate POS systems to set up patient profiles, check out patients, and provide great service.
• Commit to the Gold Standard in customer service by building patient relationships.
• Gather feedback from patients and communicate concerns to appropriate departments.
• Assist educating potential patients on the Compassionate Use Program and how to become Texas Original.
• Adhere to store policies and regulatory compliance in daily duties.
• Contribute to team environment and company advancement aligned with Texas Original direction.

Skills

Patient engagement

Customer service

Attention to detail

POS system operation

Communication

Team collaboration

Tools

Point of sale systems

Job description

At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work alongside physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.

TheDispensaryAssociateis highly organized, detail oriented and self-motivated toassistwithDispensaryresponsibilities.The ideal candidate will be able to work independently, as well as with a team, and follow strict protocols for accuracy and compliance.The candidate will be comfortable using point of sale system and electronic correspondence. TheDispensaryAssociate is arepresentativeof Texas Original and willpossessexceptionalcustomer service and communication skills as they can be the first contact for some of our patientsand therefore the face of the company. We also hope that our dispensary associate will help usidentifyways we can be more effective and efficient by contributing fresh ideas for improvement.

Essential Functions:

• Actively engage patients in awarmand welcoming manner, offer personalized recommendations and solutions
• Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to theappropriate partieswhen necessary
• Uphold inventory control to minimize loss bycomplying withall state and company inventory control procedures and vendor delivery procedures
• Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time
• Commit to being the Gold Standard in customer service by building andmaintainingcustomer relationships
• Gather feedback from patients and communicate any questionsor concerns with theappropriate department(s)
• Assistin educating potential patients on the Compassionate Use Program and how to become a Texas Original
• Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, workschedulesand HR policies
• Contribute to team environment and company advancement in alignment with Texas Original direction
• Other duties assigned
• Serve as the first line of defense for the company, upholding our standards of excellence in customer service. Interact with customers via phone, email, and in-person toaid, answer inquiries, and resolve issues related to orders, shipments, and account management.
• Process online orders accurately and efficiently, ensuringtimelyfulfillment and delivery.Assistcustomerswithplacing orders over the phone, providing product information, pricing, and availability as needed.
• Execute daily order fulfillment tasks while adhering to regulatory standards
• Maintainingaccurateinventory records and fulfillment practices
• Verify prescriptions, pick products, and pack orders while ensuring accuracy and compliance

Delivery Responsibilities:

• Deliver time sensitive orders to patients and retail locations whilemaintainaccuracy and professionalism
• Load and unloadorders at the beginning and end of each shift, ensuring secure transport and handling
• Conduct pre-trip vehicle inspections and ensure all deliveriescomply withcompany safety and transportation standards
• Verify and collect all required delivery documentations, including patient signatures
• Communicate with support teams to resolve delivery issues in real time while following all company and TCUP regulations

$18 - $18 an hour

Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.