Cannabis Dispensary Customer Care Specialist

Essential Employment Services Inc; Fall River (MA); On-site; USD 23,000 - 26,000; Full time

Job summary

Essential Employment Services, Inc is seeking a Retail Personal Service Provider for our cannabis dispensary in Fall River, MA. You will be the face of the store, helping patients and customers select products, answer questions, and ensure compliance with state regulations.

Responsibilities include completing compliant transactions, assisting customers to the Manager on Duty, keeping the sales floor clean, and managing cash drops and register accuracy while delivering a welcoming, professional

Qualifications

• Must have previous customer service experience, preferably in retail or cannabis-related field.
• Excellent communication skills for engaging with a variety of customers.
• Ability to handle cash transactions and operate the POS system.

Responsibilities

• Complete compliant Customer/Patient transactions.
• Assist or escalate to the Manager on Duty for disgruntled customers.
• Maintain a clean sales floor and assist in restocking inventory.
• Ensure the cash register starts and ends with the correct amount.
• Coordinate cash drops and perform regular cash handling tasks.
• Build online orders during downtime.
• Research current cannabis products and stay informed.

Skills

Customer service experience

Excellent communication

Cash handling

Team player

Tools

POS system

Cash register

Job description

Essential Employment Services, Inc is seeking a Retail Personal Service Provider for our cannabis dispensary in Fall River, MA. You will be the face of the store, helping patients and customers select products, answer questions, and ensure compliance with state regulations.

Responsibilities include completing compliant transactions, assisting customers to the Manager on Duty, keeping the sales floor clean, and managing cash drops and register accuracy while delivering a welcoming, professional