Cannabis Dispensary Customer Care Pro – Benefits & 401K

Columbia Care; Villa Park (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Benefits

Paid holidays

401K with company match

Job summary

The Cannabist Company is seeking a Retail Associate to guide customers on their cannabis needs, educate patients, and deliver friendly service in a fast-paced dispensary environment. You will support the dispensing team and ensure accurate intake, records, and order fulfillment while upholding company values.

Ideal candidates have 21+ years of age, 2+ years of customer service experience, retail exposure, and familiarity with POS systems, Windows, and Outlook.

Qualifications

• Must be at least 21 years of age.
• Two years of direct customer service experience required.
• Retail experience a strong plus.
• Experience with Point-of-Sales systems.
• Understanding of and experience with Windows Operating System and Microsoft Outlook.

Responsibilities

• Ensures all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information in company databases for future reference.
• Confirms patient purchase limits prior to admission into the consultation area and dispensary.
• Provide exceptional Customer Care by promoting and maintaining positive customer relations.
• Respond to calls or emails from customers requesting product, training, and general information.
• Management of patient records through the use of state and company database.
• Maintenance and update of databases as needed.
• Fulfillment of customer orders.
• Responsible for the sales and promotion of all products.
• Build and maintain a high level of integrity and trust for specific products.

Skills

Customer service

POS systems

Windows

Outlook

Tools

POS systems

Job description

The Cannabist Company is seeking a Retail Associate to guide customers on their cannabis needs, educate patients, and deliver friendly service in a fast-paced dispensary environment. You will support the dispensing team and ensure accurate intake, records, and order fulfillment while upholding company values.

Ideal candidates have 21+ years of age, 2+ years of customer service experience, retail exposure, and familiarity with POS systems, Windows, and Outlook.