Retail Associate

Columbia Care; Chevy Chase (MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with match

Tips included

Job summary

The Cannabist Company in Maryland is seeking a Retail Associate to guide customers and educate them on cannabis products, ensuring each patient receives the best option for their needs in a fast-paced environment.

The role partners with dispensary leadership to deliver excellent service, handle patient records, process orders, and promote products while upholding company values. Compensation includes $19.00 per hour plus tips and benefits.

Qualifications

• Two years of direct customer service experience required.
• Retail experience a strong plus.
• Experience with Point-of-Sales systems.
• Understanding of Windows OS and Microsoft Outlook.

Responsibilities

• Guides and educates customers about cannabis products to meet individual needs.
• Assists patients to ensure correct medication for illness and condition.
• Provides excellent customer care and supports company values and culture.
• Responds to inquiries by calls or emails regarding products, training, and information.
• Manages patient records using state and company databases.
• Maintains and updates databases as needed.
• Fulfills customer orders and promotes all products.
• Maintains integrity and trust for specific products.

Skills

Customer service

Retail experience

POS systems

Windows OS / Outlook

Tools

POS systems usage

MS Outlook

Windows OS

Job description

Position Overview:

Under general supervision, Retail Associates provide guidance and education to each customer regarding their individual marijuana needs. Sales Associates assist every patient to ensure they are receiving the correct medication that will best benefit the patient’s specific illness and medical condition. In adult-use markets, Sales Associates are expected to provide excellent customer care and support the Company’s core values and culture. The Retail Associate works closely and collaboratively with the dispensing facility leadership to deliver results in a fast-paced environment where systems and processes are continuously evolving.

Pay: $19.00/hr + tips & benefits including medical, dental, vision, 401K w/ match and more

Major Areas of Responsibility include:

• Ensures all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information in company databases for future reference.
• Confirms patient purchase limits prior to admission into the consultation area and dispensary.
• Provide exceptional Customer Care by promoting and maintaining positive customer relations.
• Respond to calls or emails from customers requesting product, training, and general information.
• Management of patient records through the use of state and company database.
• Maintenance and update of databases as needed.
• Fulfillment of customer orders.
• Responsible for the sales and promotion of all products.
• Build and maintain a high level of integrity and trust for specific products.

Minimum Qualifications (Skills, Knowledge & Abilities):

• Must be at least 21 years of age.
• Two years of direct customer service experience required.
• Retail experience a strong plus.
• Experience with Point-of-Sales systems.
• Understanding of and experience with Windows Operating System and Microsoft Outlook.

About The Cannabist Company:

The Cannabist Company, formerly known as Columbia Care, is one of the most experienced cultivators, manufacturers and providers of cannabis products and related services, with licenses in 12 U.S. jurisdictions. The Company operates 77 facilities including 61 dispensaries and 16 cultivation and manufacturing facilities, including those under development. Columbia Care, now The Cannabist Company, is one of the original multi-state providers of cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets. In 2021, the Company launched Cannabist, its retail brand, creating a national dispensary network that leverages proprietary technology platforms. The company offers products spanning flower, edibles, oils and tablets, and manufactures popular brands including Seed & Strain, Triple Seven, Hedy, gLeaf, Classix, Press, and Amber. For more information, please visit www.cannabistcompany.com.

Recognized for its comprehensive benefits, ongoing training opportunities and commitment to diversity and equity inclusion both internally and with external vendors, The Cannabist Company has earned a spot on mg Magazine’s America’s Top Cannabis Industry Employers list.

The Cannabist Company provides full-time employees with an excellent benefits and compensation package including but not limited to competitive wages, paid holidays, vacation and sick time, 401K with company match, multiple health plan choices, dental, vision, pet and life insurances, 100% paid short-term disability, optional long-term disability insurance and more!