Cannabis Customer Care Consultant - In-Store & Phone

Jushi Holdings Inc.; Sauget (IL); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term Disability

Long-term Disability

401(k)

Paid time off

Paid holidays

Flexible spending account

Descrizione del lavoro

Jushi Holdings Inc. is seeking a Customer Care Consultant in Sauget, Illinois to deliver exceptional customer service to patrons and patients, while educating clients about products and benefits.

You will handle day-to-day phone support, adhere to company policies, and ensure compliance with industry regulations. Key duties include guiding store tours, recommending products, and maintaining knowledge of member benefits and promotions.

Competenze

• High School diploma or GED required.
• Associate or Bachelor's degree in any field preferred.
• Excellent computer, language and reasoning skills.
• Bilingual in Spanish preferred.
• Excellent multitasking skills over the phone.
• Occasionally requires local travel.

Mansioni

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism.
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns.
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available.
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests.
• Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance.
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing.
• Operate cash register, computer-based POS system, and cash drawer.
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines.
• All other job duties as assigned

Conoscenze

Bilingual in Spanish

Computer skills

Reasoning ability

Multitasking

Customer service

Formazione

High School diploma or GED

Associate or Bachelor's degree in any field preferred

Descrizione del lavoro

Jushi Holdings Inc. is seeking a Customer Care Consultant in Sauget, Illinois to deliver exceptional customer service to patrons and patients, while educating clients about products and benefits.

You will handle day-to-day phone support, adhere to company policies, and ensure compliance with industry regulations. Key duties include guiding store tours, recommending products, and maintaining knowledge of member benefits and promotions.