Cannabis Care Specialist — Elevate Patient Wellness

Green Thumb Industries; Reno (NV); On-site; USD 20,664 - 27,552; Full time

Job summary

Green Thumb Industries (GTI) is seeking a personable Personal Care Specialist to assist patients and customers in a retail dispensary environment in Reno. You will apply product knowledge to recommend safe regimens, educate on usage, and maintain a welcoming, compliant sales floor.

The role emphasizes strong communication, reliability, and adherence to cannabis regulations, with opportunities to contribute to a positive team culture and excellent customer experiences.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• Meet the scheduling and availability requirements (including mornings, days, nights, weekends) to meet business needs.
• Must have reliable, responsible, and dependable attendance.
• Must be 21 years or older.
• Must pass all required background checks including state cannabis employment requirements.
• Possess valid driver's license or state ID.
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry.
• Prior cannabis experience not required.

Responsibilities

• Engage with and assist patients/customers in a customer-facing retail environment.
• Educate on products, methods of consumption, and safety as part of patient interaction.
• Recommend safe regimens based on individual needs and stay up to date on product knowledge.
• Promote a positive, communicative store environment oriented to patients/customers.
• Verify order deliveries for accuracy.
• Support management to ensure compliant, smooth store operations.

Skills

Customer service

Communication

POS systems

Professionalism

Teamwork

Attention to detail

HIPAA compliance

Job description

Green Thumb Industries (GTI) is seeking a personable Personal Care Specialist to assist patients and customers in a retail dispensary environment in Reno. You will apply product knowledge to recommend safe regimens, educate on usage, and maintain a welcoming, compliant sales floor.

The role emphasizes strong communication, reliability, and adherence to cannabis regulations, with opportunities to contribute to a positive team culture and excellent customer experiences.