Candlewood Suites Raleigh Crabtree - Front Desk Agent

Aimbridge Hospitality LLC; Raleigh (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A leading hospitality company is seeking a Front Desk Agent for their Raleigh location. This role involves providing exceptional guest service, managing check-ins and check-outs, and ensuring a smooth front desk operation. Candidates should have a high school diploma and preferably experience in hotel operations. The position offers a competitive benefits package including medical coverage and 401k options. Ideal for individuals who thrive in dynamic environments and enjoy interacting with guests.

Qualifications

• Experience in a hotel or related field preferred.
• Ability to handle guest inquiries and requests.
• Comfortable with multitasking and organization.

Responsibilities

• Provide exceptional guest service to all visitors.
• Communicate effectively with guests and team members.
• Resolve guest issues promptly and efficiently.
• Manage front desk operations including check-ins and check-outs.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office Suite

Job description

Overview

Candlewood Suites Raleigh Crabtree - Front Desk Agent Address 4433 Lead Mine Rd, Raleigh, NC, 27612

Job Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Situated off I- 440 Beltline just 10 minutes from downtown these accommodations ensure convenient travel throughout the ever expanding metro that is Raleigh North Carolina. We are near many buisnesses like PNC Bank and Rex Healthcare as well as McKimmon Conference and Training Center. Academics are within minutes of area schools too including Meredith College and North Carolina State University. Wake Medical Center also calls Raleigh North Carolina home. These hotel leisure patrons find much to do in the Raleigh area. Crabtree Valley Mall adjacent to the hotel offers a shopping experience that will not disappoint while Adventure Landing Park features family fun activities like mini golf and laser tag. Sports fans can catch the Carolina Hurricanes at PNC Center too. Here guests have everything they need for work or play including free Wi Fi access Fitness and Business Centers and free laundry facilities. Pets are welcome and perks like a free DVD library make for a pleasant stay.

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