Night Auditor

Auro Hotels Management; Raleigh (NC); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Health insurance

Vision insurance

Dental

PTO

401k

Employee discounts

Job summary

Embassy Raleigh Crabtree in Raleigh is seeking a part-time Night Auditor (11pm-7am) to greet guests, register arrivals, and close out accounts with accuracy and courtesy. The role requires a NC driver's license, English fluency, and prior Night Auditor or Front Desk experience; Marriott experience is preferred.

Compensation is based on experience at $17-$19 per hour. Benefits include health, vision, dental, PTO, 401k, employee discounts, and more.

Qualifications

• High school diploma or GED required or equivalent.
• Must speak, read, and understand English.
• NC driver's license required.
• Previous Night Auditor or Front Desk Agent experience in a brand hotel preferable.
• Marriott experience preferred.

Responsibilities

• Greet guests with a friendly, professional welcome and assist during check-in and check-out.
• Process registrations, room changes and payments accurately.
• Close guest accounts and prepare nightly audit reports.
• Maintain cash drawer per accounting guidelines and ensure security of guest information.
• Coordinate with Front Office and other departments to ensure smooth operations.

Skills

Guest service excellence

Cash handling

Front desk operations

Overnight shift

Education

High school diploma or equivalent

Job description

Embassy Raleigh Crabtree is searching for a part-time Night Auditor (11pm-7am) to join our dynamic team. Compensation is based on experience between the wage of $17-$19. A valid North Carolina driver's license is required. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more.

The primary purpose of the Night Auditor is to greet and serve guests in a professional, gracious manner. Register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest accounts upon check out and offer fond farewell to guests.

Essential Job Functions

• Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
• Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, and ensure that staff does the same. Maintain and provide accurate information on and promote hotel facilities.
• Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
• Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.
• Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
• Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
• Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check out. Properly file and retrieve registration cards.
• Full-time/Part-time hours available; must have open availability for the overnight shift(11pm-7am)
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

High school diploma or general education degree or equivalent combination of education and experience preferred. Must speak, read, and understand English. Previous experience as Night Auditor or Front Desk Agent in a brand hotel, preferably Marriott.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

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