Houseperson/Lobby Attendant

Auro Hotels Management; Raleigh (NC); On-site; USD 24,000 - 30,000; Full time

Job summary

Embassy Suites Raleigh Crabtree seeks a motivated Houseperson/Lobby Attendant to help deliver a clean, welcoming hotel experience. You will stock carts, maintain cleaning equipment, and ensure public areas meet brand standards. The role focuses on guest satisfaction through attentive, efficient service.

Requirements include a High School Diploma (preferred) and the ability to read, speak, and understand English. This position is with AURO Hotels, and background screening applies.

Qualifications

• Must be able to speak, read, and understand English.

Responsibilities

• Stock and maintain cleaning carts and supplies for rooms.
• Clean public areas including lobby, elevators, and restrooms to hotel standards.
• Operate and care for cleaning equipment and report maintenance needs.
• Assist with guest requests and ensure a safe, orderly environment.
• Follow hotel procedures for Lost and Found and inventory control.

Skills

English proficiency

Education

High School Diploma

Job description

Embassy Suites Raleigh Crabtree is seeking a motivated Houseperson/ Lobby Attendant for their hotel.

The purpose of the House Person/Lobby Attendant is to assure the overall success of the hotel by meeting or exceeding the guest expectation for product cleanliness. The House Person/Lobby Attendant must ensure guest satisfaction through hotel cleanliness and attention to our guests needs.

Essential Job Functions

• Responsible for stocking room attendant carts with adequate supplies to complete assigned rooms and maintain an efficient cleaning cart.
• Maintain equipment such as vacuum and cleaning equipment. Empty vacuum cleaner bag as necessary.
• Notify supervisor when shortage of supplies is noticed.
• Remove trash and dirty linens from room attendant’s carts.
• Insure that hotel public areas are within the standards of AURO Hotels and the Brand.
• Clean furniture, elevators, glass, planters, etc. in public areas such as lobby, pool and public restrooms. Sweep and vacuum floors, hallways and stairwells.
• Report maintenance problems and complete work repair orders.
• Spot clean walls, carpets, light fixtures and room attendant carts at the end of the day.
• Turn in articles left in rooms to management for "Lost and Found" following hotel procedures.
• Responsible for replenishing supply storerooms in the hotel; Rotate linens in storerooms.
• Maintain shelf organization in the storerooms.
• Has a thorough knowledge of emergency procedures.
• Take corrective action where required to improve safety of work areas.
• Maintain security of keys and hotel as assigned.
• Deliver special request items such as cribs to guest rooms.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Perform job duties with a minimum of disruption of the guest.
• Work with machinery both interior and outdoor including but not limited to: vacuum cleaners, electric and manual hand tools, and carpet‑cleaning machines, floor buffers, etc.
• Nothing in this job description restricts management’s right to assign or reassign duties, workhours and/or responsibilities for this job at any time.

Experience/Education

High School Diploma preferred. Must be able to speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Location(s)

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Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.