Candidate Support Specialist

Jobgether; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Fully remote

International team

Structured onboarding

Career progression

Professional development

Global verification tech

Job summary

Jobgether is seeking a remote Candidate Support Specialist to manage Missing Information (MI) and background verification workflows. You will contact candidates and clients to collect missing documents, resolve issues, and keep cases moving within SLAs.

In this role you will communicate clearly across channels, guide candidates through the CDE process, and collaborate with internal teams to improve verification outcomes.

Qualifications

• Experience in customer support, candidate services, recruitment coordination, or similar administrative/operational roles.
• Excellent written and verbal communication with a professional, friendly tone.
• Strong organizational and time-management skills to prioritize multiple requests in a fast-paced environment.
• Proficiency with email, chat platforms, phone systems, and support/case management tools.
• Ability to handle sensitive information discreetly with data confidentiality.
• Attention to detail and proactive issue resolution across cases.
• Ability to work independently while collaborating with teammates.
• Customer-focused mindset and commitment to positive candidate experience.
• Availability to work 1:30 PM–10:30 PM IST.

Responsibilities

• Manage centralized Missing Information (MI) follow-ups to ensure background verification cases progress efficiently.
• Process and respond to MI requests raised by internal Scoping and Delivery teams in a timely, structured, and accurate manner.
• Contact candidates and clients to collect outstanding or incomplete documentation and information.
• Monitor MI cases, track progress, and ensure resolution within SLAs.
• Maintain clear, professional communication across support channels.
• Provide candidate-facing assistance and guidance through the verification process, including Candidate Data Entry (CDE).
• Help candidates resolve technical difficulties and navigate verification procedures.
• Explain documentation requirements and assist candidates in submitting information.
• Provide timely status updates and respond to candidate inquiries about ongoing checks.
• Collaborate with internal teams to resolve issues and improve case progression.
• Handle sensitive candidate information with confidentiality and accuracy.

Skills

Customer support

Candidate services

Recruitment coordination

Communication

Time management

Organizational skills

Data confidentiality

Problem solving

Team collaboration

Customer experience

Tools

Email platforms

Chat platforms

Phone systems

Case management tools

Job description

Accountabilities

• Manage centralized Missing Information (MI) follow-ups to ensure background verification cases progress efficiently and without unnecessary delays.


• Process and respond to MI requests raised by internal Scoping and Delivery teams in a timely, structured, and accurate manner.


• Contact candidates and clients through email, phone, and chat to collect outstanding, missing, or incomplete documentation and information.


• Monitor active MI cases, track progress, and ensure resolution within established Service Level Agreements (SLAs).


• Maintain clear, professional, and responsive communication across all support channels.


• Provide candidate-facing assistance and guidance throughout the background verification process, including Candidate Data Entry (CDE) completion.


• Help candidates resolve technical difficulties and navigate verification-related procedures.


• Explain documentation requirements and support candidates in submitting the necessary information accurately.


• Provide timely status updates and respond to candidate inquiries regarding ongoing background checks.


• Collaborate with internal teams to resolve outstanding issues, improve case progression, and maintain service quality.


• Handle sensitive candidate information responsibly while ensuring confidentiality and accuracy.

Requirements

• Previous experience in customer support, candidate services, recruitment coordination, or a similar administrative or operational role.


• Excellent written and verbal communication skills, with the ability to maintain a professional, friendly, and reassuring tone.


• Strong organizational and time-management skills, including the ability to prioritize multiple requests in a fast-paced environment.


• Proficiency with email, chat platforms, phone systems, and support or case management tools.


• Ability to manage sensitive information discreetly and maintain strict data confidentiality.


• Strong attention to detail and a proactive approach to identifying issues, following up, and closing outstanding cases.


• Excellent problem-solving skills and the ability to work independently while collaborating effectively with team members.


• A customer-focused mindset and commitment to delivering a positive candidate experience.


• Availability to work from 1:30 PM to 10:30 PM IST.


• Preferred qualifications: Experience in HR services, background verification, recruitment support, or candidate administration; familiarity with Missing Information (MI), Candidate Data Entry (CDE), and background verification workflows.

Benefits

• Fully remote working arrangement.


• Supportive, collaborative, and team-oriented international work environment.


• Structured onboarding, training, tools, and resources to help you succeed.


• Opportunities for professional development and career progression within the Candidate Support function.


• Opportunity to contribute directly to improving the candidate experience and verification process.


• Exposure to innovative HR technology and digital verification solutions.


• Opportunity to work with a globally distributed team of professionals.


• Inclusive workplace culture centered on trust, integrity, data, and employee experience.