Candidate Support Specialist

Remote; San Francisco (CA); Remote; USD 4,800 - 6,900; Full time

Benefits offered by this job

Fully remote

International environment

Structured onboarding

Training and tools

Career progression

Global team

Job summary

Remote is seeking a Candidate Support Specialist to manage missing information and guide candidates through background verification. You will coordinate documentation, contact candidates and clients, and ensure timely progression of cases in a fully remote, international environment.

You will collaborate with internal teams, handle sensitive data securely, and maintain high service standards while providing a positive candidate experience.

Qualifications

• Previous experience in customer support, candidate services, recruitment coordination, or a similar administrative or operational role.
• Excellent written and verbal communication skills, with a professional, friendly, and reassuring tone.
• Strong organizational and time-management skills in a fast-paced environment.
• Proficiency with email, chat platforms, phone systems, and support or case management tools.
• Ability to manage sensitive information discreetly and maintain data confidentiality.
• Strong attention to detail and proactive approach to following up and closing cases.
• Excellent problem-solving skills and ability to work independently while collaborating with the team.
• Customer-focused mindset and commitment to a positive candidate experience.
• Availability to work from 1:30 PM to 10:30 PM IST.

Responsibilities

• Manage centralized Missing Information (MI) follow-ups to progress background verification cases.
• Process and respond to MI requests raised by internal teams in a timely, structured manner.
• Contact candidates and clients via email, phone, and chat to collect outstanding documentation.
• Monitor active MI cases, track progress, and ensure resolution within SLAs.
• Maintain clear, professional communication across all support channels.
• Provide candidate-facing assistance and guidance throughout the process, including CDE completion.
• Help candidates resolve technical difficulties and navigate verification procedures.
• Explain documentation requirements and assist candidates in submitting information.
• Provide timely status updates and respond to inquiries about ongoing checks.
• Collaborate with internal teams to resolve issues and improve case progression.
• Handle sensitive information with confidentiality and accuracy.

Skills

Customer support

Communication

Time management

Data confidentiality

Independent worker

Tools

CRM systems

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Candidate Support Specialist based in India.

We are looking for a detail-oriented and customer-focused professional to support the smooth progression of background verification processes.
In this role, you will manage missing information requests, coordinate documentation collection, and ensure verification cases move forward efficiently.
You will serve as a key point of contact for candidates and clients, providing guidance and assistance throughout the verification journey.
Working closely with internal Scoping and Delivery teams, you will help minimize delays and maintain high service standards.
Your communication, organization, and problem-solving skills will contribute directly to a seamless and positive candidate experience.
This remote opportunity offers a collaborative, international environment within a fast-growing HR technology organization.
If you enjoy helping people, managing processes, and making a meaningful impact, this role offers an excellent opportunity to grow professionally.

Accountabilities

• Manage centralized Missing Information (MI) follow-ups to ensure background verification cases progress efficiently and without unnecessary delays.

• Process and respond to MI requests raised by internal Scoping and Delivery teams in a timely, structured, and accurate manner.

• Contact candidates and clients through email, phone, and chat to collect outstanding, missing, or incomplete documentation and information.

• Monitor active MI cases, track progress, and ensure resolution within established Service Level Agreements (SLAs).

• Maintain clear, professional, and responsive communication across all support channels.

• Provide candidate-facing assistance and guidance throughout the background verification process, including Candidate Data Entry (CDE) completion.

• Help candidates resolve technical difficulties and navigate verification-related procedures.

• Explain documentation requirements and support candidates in submitting the necessary information accurately.

• Provide timely status updates and respond to candidate inquiries regarding ongoing background checks.

• Collaborate with internal teams to resolve outstanding issues, improve case progression, and maintain service quality.

• Handle sensitive candidate information responsibly while ensuring confidentiality and accuracy.

Requirements:

• Previous experience in customer support, candidate services, recruitment coordination, or a similar administrative or operational role.

• Excellent written and verbal communication skills, with the ability to maintain a professional, friendly, and reassuring tone.

• Strong organizational and time-management skills, including the ability to prioritize multiple requests in a fast-paced environment.

• Proficiency with email, chat platforms, phone systems, and support or case management tools.

• Ability to manage sensitive information discreetly and maintain strict data confidentiality.

• Strong attention to detail and a proactive approach to identifying issues, following up, and closing outstanding cases.

• Excellent problem-solving skills and the ability to work independently while collaborating effectively with team members.

• A customer-focused mindset and commitment to delivering a positive candidate experience.

• Availability to work from 1:30 PM to 10:30 PM IST.

• Preferred qualifications: Experience in HR services, background verification, recruitment support, or candidate administration; familiarity with Missing Information (MI), Candidate Data Entry (CDE), and background verification workflows.

Benefits:

• Fully remote working arrangement.

• Supportive, collaborative, and team-oriented international work environment.

• Structured onboarding, training, tools, and resources to help you succeed.

• Opportunities for professional development and career progression within the Candidate Support function.

• Opportunity to contribute directly to improving the candidate experience and verification process.

• Exposure to innovative HR technology and digital verification solutions.

• Opportunity to work with a globally distributed team of professionals.

• Inclusive workplace culture centered on trust, integrity, data, and employee experience.